TMACUL

CA World 2015 Session Catalog - November 16-20, 2015 -

Blog Post created by TMACUL Champion on Oct 8, 2015

https://www.travelhq.com/ConferenceServices/ECS/SessionCatalog/caworld15

 

 

 

DO5X97E: Pre-Con Education: Building ITSM Reports and Dashboards with CA Business Intelligence Tools

 

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager

 

Mon November 16
01:00 PM -02:30 PM PSTLocation: Breakers ESpeaker: Christophe Trinquet (Principal Engineering Services, CA Technologies)

 

DO5X103E: Pre-Con Education: Advanced and Reporting Dashboards with Xtraction

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Advanced
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Mon November 16
03:00 PM -04:30 PM PSTLocation: Breakers DSpeaker: Christophe Trinquet (Principal Engineering Services, CA Technologies)

 

DO5X105E: Pre-Con Education: Get the Most Out of CA Service Management Unified Self-service

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Mon November 16
05:00 PM -06:00 PM PSTLocation: Breakers ESpeaker: Dale Clark (VP, Product Management, CA Technologies)

 

DO5X96E: Pre-Con Education: Building Basic ITSM Workflows in CA Service Management

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Beginner
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA Service Catalog, CA Service Desk Manager
Tue November 17
09:00 AM -10:30 AM PSTLocation: Breakers DSpeaker: Ramy Hassanein (Sr Principal Consultant, Presales, CA Technologies)

 

DO5X102E: Pre-Con Education: Building Advanced ITSM Workflows in CA Service Management

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Tue November 17
10:30 AM -12:00 PM PSTLocation: Breakers DSpeaker: Brian Poissant (Sr Principal Engineering Svcs Architect, CA Technologies)

 

DO5X104E: Pre-Con Education: Effective Change/Configuration Management with CA Service Management

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA Service Catalog, CA Service Desk Manager
Tue November 17
01:00 PM -03:00 PM PSTLocation: Breakers ESpeaker: Ramy Hassanein (Sr Principal Consultant, Presales, CA Technologies)

 

DO5X95E: Pre-Con Education: What's New in CA Service Management

  • Content Area: DevOps
  • Session Type: Pre-con Education
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA Service Catalog, CA Service Desk Manager
Tue November 17
03:30 PM -04:30 PM PSTLocation: Breakers ESpeakers: Dale Clark (VP, Product Management, CA Technologies), George Houpt (Advisor, Product Marketing, CA Technologies)

 

DO5T30T: Tech Talk: Make the Most of your ITIL and CA Service Management Investment with Out-of-the-Box Content

  • Content Area: DevOps
  • Session Type: Tech Talk
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: ON - Theater
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Wed November 18
12:15 PM -12:45 PM PSTLocation: DevOps Tech Talks 5Speakers: Amy Chenard (Sr Principal Engineering Svcs, CA Technologies), Randal Locke (Solution Account Manager, CA Technologies)

 

 

12:15 PM -12:45 PM PSTLocation: DevOps Tech Talks 5

 

DO5X162S: Case Study: State of Colorado Takes the Road to ITSM Maturity: - Playing the Game and Winning

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager, CA Cloud Service Management
Wed November 18
01:00 PM -01:45 PM PSTLocation: Breakers LSpeaker: William Chumley (Chief Customer Officer, Governor's Office of Colorado)

 

 

DO5T33T: Tech Talk: Leveraging Design Thinking and Deep Customer Insight to Develop Next Generation IT Service Management Solutions from CA Technologies.
  • Content Area: DevOps
  • Session Type: Tech Talk
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Primary Products: CA Service Desk Manager, CA Cloud Service Management

 

 

Wed November 18

 

 

02:00 PM -02:45 PM PST

 

Location: DevOps Tech Talks 5

Speaker: Paul Pedrazzi (SVP, Product Management, CA Technologies)

 

 

 

DO5T19S: Case Study: Oppenheimer Funds Brings IT to the People with ITSM Self-Service and CA Service Catalog

 

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: ON - Theater
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA Service Catalog, CA Service Desk Manager, CA Cloud Service Management

 

Wed November 18
03:00 PM -03:30 PM PSTLocation: DevOps Micro-Sessions Theater 5Speaker: Ellen Puckett (VP, Production Support, OppenheimerFunds, Inc.)

 

DO5X164S: Case Study: Health Care Service Corporation Delivers Agile ITSM Through Holistic Change and Configuration Management

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA Service Desk Manager
Wed November 18
03:45 PM -04:15 PM PSTLocation: Breakers LSpeaker: Douglas Smith (Manager- Infrastructure Config, HCSC)

 

DO5T06S: Vision and Roadmap: The CA Roadmap to Unified IT Service Management

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: ON - Theater
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager, CA Cloud Service Management
Wed November 18
04:30 PM -05:15 PM PSTLocation: DevOps Theater 5Speaker: Dale Clark (VP, Product Management, CA Technologies)

 

DO5X163S: Case Study: Appriss Supercharges ITSM Efficiency with Process Automation to Save Lives

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Process Automation, CA Service Management Suite, CA Service Desk Manager
Thu November 19
11:30 AM -12:00 PM PSTLocation: Breakers LSpeaker: Bob Popeck (Director of Technology, Appriss)

 

DO5T20S: Case Study: Marsh and McLennan Wins Big in ITSM by Playing a Team Game

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: ON - Theater
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA Service Desk Manager, CA Cloud Service Management
Thu November 19
02:00 PM -02:45 PM PSTLocation: DevOps Micro-Sessions Theater 5Speaker: Colin Fowler (Global Head, Incident & Problem Management, Marsh & McLennan Companies)

 

DO5T31T: Tech Talk: Mobile ITSM Technology for IT Analysts and Business Consumers

  • Content Area: DevOps
  • Session Type: Tech Talk
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: ON - Theater
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Thu November 19
02:00 PM -02:45 PM PSTLocation: DevOps Theater 5Speakers: Dale Clark (VP, Product Management, CA Technologies), George Houpt (Advisor, Product Marketing, CA Technologies), John Weston (Sr Principal Consultant, Presales, CA Technologies)

 

DO5X143S: Case Study: SAIC Provides Full Lifecycle Monitoring Services to the Public Sector

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Infrastructure Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Unified Infrastructure Management
Thu November 19
02:00 PM -02:45 PM PSTLocation: Breakers B

 

DO5T32T: Tech Talk: Knowledge Management of the Future for ITSM

  • Content Area: DevOps
  • Session Type: Tech Talk
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: ON - Theater
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Thu November 19
03:00 PM -03:30 PM PSTLocation: DevOps Tech Talks 5Speakers: Amy Chenard (Sr Principal Engineering Svcs, CA Technologies), Randal Locke (Solution Account Manager, CA Technologies)

 

DO5X167S: Case Study: Spectrum Health Delivers a Superior Consumer Experience to its IT Users With Service Catalog

  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager
Thu November 19
03:00 PM -03:30 PM PSTLocation: Breakers LSpeakers: Matthew Hantle (Service Management Architect, Spectrum Health), Tammy Rhoades (IS Application Manager, Service Management, Spectrum Health)

 

 

DO5X166S: Technology Primer: The Importance of ITSM Upgrades: People, Process and Technology Working Together)
  • Content Area: DevOps
  • Session Type: Session
  • Area of Interest: Service Management
  • Audience Level: Advanced, Technical, Beginner, Intermediate
  • Industries of Interest: Education, Energy, Financial Institutions/Banking/Insurance, Government, Healthcare/Pharmaceuticals, Manufacturing, Oil & Gas/Mining, Other, Service Provides/Alliance, Technology, Telecommunications, Transportation
  • Session Location: OFF - Breakout
  • Other Content Areas of Interest: DevOps
  • Primary Products: CA Service Management Suite, CA IT Asset Manager, CA Service Catalog, CA Service Desk Manager

 

 

Thu November 19

 

 

03:45 PM -04:15 PM PST

 

Location: Breakers L

Speaker: Titus Moore (VP, Business Unit Strategy, CA Technologies)

 

 

 

 

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Outcomes