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CA Service Management 14.1.01 - Apply experience for Conventional Configuration

Blog Post created by TMACUL Champion on Nov 12, 2015

It's Great! CA Service Management 14.1.02 is now available this last link was the official  announcement.

 

Downloads

 

Let's go, it's necessary to install Cazipxp and RO79605 - ApplyPTF 3.1.4 therefore, download, the apply PTF was the lastest version, someday this post will be older, please search by new versions.

 

It's required the first cumulative, RO80318 for Windows 14.1.01 CUMULATIVE

 

Steps

 

ImageDescription
2015-11-10_5-01-45_folder.png

01. Create directory patches on $NX_ROOT\patches

      Create directory SDM_CUM1 on $NX_ROOT\patches\SDM_CUM1

      Copy files RO80318

2015-11-10_5-12-03_unzip_ro80318.png

02. unzip

      cazipxp -u RO80318.caz

2015-11-10_7-53-26_applyptf_ro80231.png

03. Open Apply PTF

      Select first option

      Click Browse and

      Select RO80231.caz

      Click Next

04 Shutdown CA Service Desk services (i'm following RO80229.TXT)

run command pdm_halt (CA wiki) -

05.

Using Apply PTF

Select first option

      Click Browse and

      Select RO080230.caz

      Click Next

06.

Using Apply PTF

Select first option

      Click Browse and

      Select RO080229.caz

      Click Next

07. $NX_ROOT\doc\Post_Installation_and_Backout_Steps_for_Conventional_for_Windows_Cumulative.html

08. run command $NX_ROOT\patches\cum1\cazip -u MSSQL_MDB.caz

09. MS SQL 2012

      Copy CA SDM DVD1 into a folder on CA SDM server

      copy  mssql directory from xtract folder (step 8)

            to products\SDM\casd.nt\MDB\MSSQL

 

      run setupmdb -DBVENDOR=mssql -JRE_DIR=C:\PROGRA~2\CA\SC\JRE\1.7.0_10 -DBUSER=sa -DBPASSWORD=@sdf1234 -DBDRIVER=Service_Desk -WORKSPACE=Service_Desk

2015-11-11_5-01-49_pdm_configure.png

2015-11-11_5-02-02_pdm_configure_2.png

10. run pdm_configure
11. Restart Windows server (CA SDM)

 

 

 

 

References:

 

CA Service Management Solutions & Patches - CA Technologies

RO86281 for Windows 14.1.02 CUMULATIVE

Implementing CA Service Management 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation

CA Service Management 14.1 - RO80318 for Windows 14.1.01 CUMULATIVE

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