TMACUL

CA SDM Error Applying CA Service Desk Manager Binaries Patch

Blog Post created by TMACUL Champion on Dec 28, 2016

symptom:

2016/12/28 15.16.38.052 ERROR [DeployThread: Applying CA Service Desk Manager Binaries Patch] [PatchUtil] Exception while executing the patch: java.io.IOException: Cannot run program "D:\Program" (in directory "D:\Program Files (x86)\CA\Service Desk Manager\patches\SDM_CUM3\CASM_14.1.03_CommonPatchInstaller_Win\filestore\utils\ApplyPTF"): CreateProcess error=193, %1 is not a valid Win32 application

 

Solution

We are not able to install any Options in CA Service Desk Manager (CA SDM). The status of the option remains as "In Progress". The CA SDM installation may present errors as well.

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec589533.html 

Outcomes