<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
That is an error being returned from the Service Desk web service. ErrorCode 1010 indicates a bad session.
For some reason Service Desk regected the Authentication Session for that Operator.
Adding Exception handling to this and other SOAP calls to loop and retry the request should pervent the PAM process from getting hung up at this point.
If this is a persistant problem you will want to discuss this with the Service Desk support team to see if they can help stabilise the Web Services.
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