on Apr 6, 2017
| Service Desk Technician | << Open Positions |
| Id: 46261 | |
| Location: US-AZ-Phoenix | |
| Employment Type: Contract (3 months) | |
| Compensation: $33 / Hour | |
| Job Description | |
| Title: Service Desk Technician (Information Technology) Location: Phoenix, Arizona Duration: 3 Months Rate: $ 33/ Hour • No Visa Sponsorship. • No Out of State Candidates The following responsibilities and core skills are expected for every Service Desk Technician: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware • Respond to queries either in person or over the phone • Respond to email messages for customers seeking help • Ask questions to determine nature of problem • Walk customer through problem-solving process • Support of disaster recovery solutions • Acts as liaison between business communities and IT • Document all Service activity and system maintenance documentation in CA Service Desk Manager • Communication with customers is required: keeping them informed of incident progress, notifying them of impending changes or agreed outages • Improve customer service, perception, and satisfaction • Fast turnaround of customer requests • Ability to work in a team and communicate effectively • Work with other Service Delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently • Appropriately escalate service requests that require higher levels of technical support • Stay current with system information, changes and updates KNOWLEDGE, SKILLS, & ABILITIES • Candidate should be knowledge of a range of remote administration and diagnostic utilities • Candidate must have experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes • Candidate must have exceptional knowledge of Microsoft Operating Systems, Microsoft Office Suite including assisting on Office 365 issues towards resolution, including Outlook/Exchange • Candidate must have strong knowledge and experience with CA Service Desk ticketing system and BMC Remedy ticketing system • Candidate must have ability to independently troubleshoot new technologies as they emerge (including software) • Candidate must have excellent oral and verbal skills and able to interact with all levels of the organization. Minimum Education • Associate or bachelor’s degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment | |