Note: The trace has to be enabled on the Server/Client machine from which one is accessing the PIM webconsole
CA PIM's ActiveX component allows users perform auto-login to the endpoint using the privileged accounts. There will be situations where the auto login will be failing and we do not have any clue to find the cause for this kind of erratic behavior.
So ,enabling trace on the activeX component will shed some light why the auto-login is failing and there by enabling one to troubleshoot in that direction.
Here are the steps to enable trace on ActiveX:
- Set the following registry value in HKEY_CURRENT_USER\Software\ComputerAssociates\AccessControl\ACScriptEngine
Name : TraceEnabled
- Download DebugView from the following link : https://technet.microsoft.com/en-us/library/bb896647.aspx
- Start DebugView and enable capture from the option (capture option is present on top ribbon).
- Perform a AutoLogin from the PIM web console
The trace log will be generated in the DebugView console as soon as you perform a autologin.
Thank You for Reading and Happy Troubleshooting !!!