In the age of the Application Economy providing a flawless customer experience can not only generate immediate revenue it can enhance brand image and build customer loyalty. Conversely a less positive experience may drive your customer to the competition and the experience could hit the social media radar and go viral. It’s no wonder then that business managers and technology practitioners are more attuned than ever to customer experience and increasingly are focusing on making sure everything they do is with an eye to the customer. Today your customer expects the same outstanding experience whether they are sitting at their desk using a traditional browser or on an airplane at 40 thousand feet connecting through a mobile device.
APM best practices in reality start long before the deployment of the technology and the instrumentation of applications. APM best practices work when the Line of Business, Applications and Operations Executives are aligned with the business objectives to be delivered by adopting, deploying and managing the performance of customer facing applications. Today’s applications are multi-platform, multi-tier, and span physical, virtual, and hybrid cloud environments. Monitoring these new Web, cloud, and mobile apps for customers and staff require APM designed for the App Economy.
CA Technologies recently undertook our own best practices model for developing the next generation of APM. We conducted countless interviews about what you, our customer wanted in an APM solution, you told us what you liked, what you didn’t like, and what you needed to be successful. The result is CA Technologies’ E.P.I.C. framework: Easy, Proactive, Intelligent and Collaborative to help you implement best practices to assure that flawless customer experience.
- Easy to deploy and manage - helping you focus on managing your business and spending less time managing the tools that help you be more productive.
- Proactive - providing insight from the mobile device to the back end technology that drives your business to identify issues before they become a customer problem.
- Intelligent - automatically detecting and initiating monitoring of transaction components that affect performance
- Collaborative - providing meaningful DevOps insight for both development and operational teams to collaborate on best practices that assure a flawless customer experience.
CA literally wrote the book on APM Best Practices to help you establish reliable APM practices—to demonstrate value and to do it quickly.