Agile Business Process Management (BPM) provides automated and managed structures to provide repeatable business processes, while at the same time, from the agile side of the equation, provides the ability to act immediately, in real time to circumstances that are unforeseen in those processes.
Agile BPM moves processes out of a pre-defined and predictable processes box into handling difficult cases that elude traditional formalized process management techniques.
Characteristics of Agile BPM
To respond to the rigidity of traditional BPM, Agile BPM must display the following characteristics:
- Process consumers can change processes on the fly responding to current conditions but without changing the model
- An ability to deal with unstructured work
- Knowledge of the conditions where “process is operating” is provided by predictive analytics
Collaboration is Key
Collaboration provides more input into the way workflows are structured and executed. This gives employees more “stake in the game”, thus making them more efficient in their work. Additionally, collaboration promotes active engagement with resolving the problem and also allows employees to use their knowledge and relationships to assign tasks.