William Edwards Deming (October 14, 1900 – December 20, 1993) was an American engineer, statistician, professor, author, lecturer, and management consultant. His 14 Points on Quality Management, a core concept on implementing total quality management, is a set of management practices to help companies increase their quality and productivity.
I learnt about Deming when I participated PMP boot camp, and PMP certification exam study. His 14 Points resonate with me and I shall not keep them to myself. I am hoping, you are as inspired and myself. If you happen to be in a position to make a change please consider Deming's Quality Management 14 points. Personally I think every point is spot on and wish I could implement in the organization I am in charge.
I am inspired by my newly assigned PPM project - Fresh Start, Visa CA PPM SaaS implementation. It is a bold move, with the determination, enthusiasm (at least the core team) and aiming to inspire Visa partners and users to transform their business processes led by CA implementing best practices - make it better. It is like they will build a brand new building, new interior design, appliances, furniture and only move in some selected items from the old house. Fresh Start. It made me think our house...I understand vigorous efforts are being carried out in the background, scrub, scrub...I am so much looking forward to the change, smell the fresh paint at least.
Oh, Deming's 14 Points on Quality Management I wanted to share:
- Create constancy of purpose for improving products and services.
- Adopt the new philosophy.
- Cease dependence on inspection to achieve quality.
- End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
- Improve constantly and forever every process for planning, production and service.
- Institute training on the job.
- Adopt and institute leadership.
- Drive out fear.
- Break down barriers between staff areas.
- Eliminate slogans, exhortations and targets for the workforce.
- Eliminate numerical quotas for the workforce and numerical goals for management.
- Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
- Institute a vigorous program of education and self-improvement for everyone.
- Put everybody in the company to work accomplishing the transformation.
These total quality management concepts can be put into place by any organization to more effectively implement total quality management. As a total quality management philosophy, W. Edwards Deming’s work is foundational to TQM and its successor quality management system.