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Common Diagnostic Facility or Remote Engineer?

Blog Post created by webmaster_jim on Jan 12, 2015

I have seen and used the CA "Remote Engineer" that comes with newer AutoSys components.  But today I noticed a similar-sounding CA "Common Diagnostic Facility" on an install image.

 

This package provides a utility that will  collect information from a system that may be relevant for problem determination, packages that information in a zip file, and (optionally) transmits that zip file to the CA Support FTP site. 

 

 

The CA Remote Engineer is designed to gather logs and information from a CA Product server. It will gather operating system information as well as product related information based on your product selection. (with an option not to gather OS info)

 

Seems redundant.

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