As part of the Improving the Customer Experience initiative, we'd like to hear from you!
Please select you preferred avenue to contact support below. If you don't see an answer that works for you, please leave a comment and explain why.
is my least preferred option
Looks like you are not alone
Like in the other poll, I'm missing the CA Partner option...
My sales rep; because sales tends to care about my money and they know I won't spend money unless my issue is resolved quickly by an expert.
In a recent survey to ehealth customers we asked a similar question... Here is what they said:
CA Technologies Infrastructure Management Research Chart: CA Support and Online Communities help maximize CA eHealth inv…
That is good info Rachel_Macik. Thanks.
Email and telephone need to be combined. You need both. Interaction of a phone call, and the documentation of an email.
without a quick and timely opportunity for a technician to run down the checklist verbally hours go by across time zones before the location of a problem is identified. SO
1 - log call
2 - phone call return to localise the issue and discount possibilities
2 - email response with solution, gathered from symptoms on call
3 - email confirming the steps to fix an issue / delivering a ptf
and - most important of all - contact with a technician who has deep knowledge of the product (not easy I know!)
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