For Severity 1 issues, which of the following offerings would you be most interested in?

Poll created by Melanie_Giuliani Employee on Nov 25, 2014

As part of the Improving the Customer Experience initiative, we'd like to hear from you!

 

Of the offerings listed below, which sev-1 option would be most valuable for you? Don't see the answer you're looking for? Leave a comment and let us know what you'd like to see!

30 total votes You cannot vote on this poll
  • Formal root cause analysis of your Severity 1 issues
    3
  • More aggressive (30 minute) response time to initial call/contact to CA Support
    10
  • Direct routing to Senior Engineers
    17