With the acquisition now complete, we have been able to fast track changes in our EDR portfolio, and we would like to share what is happening with you. Very soon we will begin consolidating consoles and agents within our EDR portfolio. Cloud and on-premises functions that currently are separate, now will reside on Symantec Integrated Cyber Defense Manager (ICDm) or the EDR appliance. Going forward, you will be able to utilize all EDR functionality via a single agent.
What this means for you
There are several items associated with these changes that we would like to bring to your attention, and the steps you need to take will depend on your specific entitlement(s).
- Symantec EDR customers can migrate to Symantec Endpoint Security Complete (SESC) to replace EDR cloud functionality at no additional license cost
- To use the functionality in SESC, you will need to install Symantec Endpoint Protection (SEP) 14.2 or newer, if you do not already have it
- Agentless support no longer is available, and your new SESC entitlement will include everything you need to operate SEDR
- If you are using the Endpoint Detection and Response Cloud (EDRC) collection agent for Mac OS, Linux or Windows, you will need to replace the Collection Service Agent (CSA) with a SEP agent.
Please note that if you are only using the on-premises EDR appliance, there will be no changes to your functionality, and regular upgrades will continue as part of your maintenance schedule. The above points relate only to your use of the SEDR Cloud console.
What you need to do next
You may begin your migration in early July and finish by late September, 2020. Please provide your details in the link below on who from your organization should receive provisioning details. Your migration will need to be complete by COB PST on Oct.16, 2020. After that time, no changes can be made, and no data can be viewed. Following the mid-October date, all stored data from the legacy cloud console will be securely destroyed, and the features will be shut down by Oct. 31.
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