AnsweredAssumed Answered

Clarity 13 to BO CMS login error

Question asked by amrahman on Jan 18, 2013
Latest reply on Mar 11, 2013 by Chris_Hackett
Hi everyone,

Newly installed Clarity v13.1 with BO XI 3.1 on the same machine. I've setup BO with details as per installation doc and all BO-specific servers are running (which I've verified from BO Central Configuration Manager)

From Clarity CSA -> Properties -> Reporting tab, I've put the same username/password and URLs are required.

However, when I run the Create BusinessObjects Users job from Clarity, I get the following error, taken from bg-ca.log file.
SYS   2013-01-18 13:00:32,271 [Event Interest Registration Thread] niku.union (clarity:unknown:-1:none) Event registration completed. Event manager started succesfully. 
ERROR 2013-01-18 13:07:57,469 [Dispatch pool-4-thread-10 : bg@CLARITYSERVER (tenant=clarity)] niku.njs (clarity:admin:6387540__47A7C982-8C14-4353-B7F7-05F9CD41F90E:Create BusinessObjects Users) Error executing job: 5048864
java.lang.Exception: reporting.loginError

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:164)

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:178)

at com.niku.reporting.jobs.SyncBOUsersJob.CreateUsers(SyncBOUsersJob.java:82)

at com.niku.reporting.jobs.SyncBOUsersJob.runCreateUsers(SyncBOUsersJob.java:65)

at com.niku.reporting.jobs.SyncBOUsersJob.scheduledEventFired(SyncBOUsersJob.java:54)

at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:284)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)

at java.lang.Thread.run(Thread.java:722)
Caused by: com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003)
cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003)
cause:java.net.UnknownHostException: http://CLARITYSERVER:6400
detail:Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003) http://CLARITYSERVER:6400
detail:Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003) http://CLARITYSERVER:6400

at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:214)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:550)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:654)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)

at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:166)

at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)

at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:153)

... 8 more
Caused by: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003)
cause:java.net.UnknownHostException: http://CLARITYSERVER:6400
detail:Server http://CLARITYSERVER:6400 not found or server may be down (FWM 01003) http://CLARITYSERVER:6400

at com.crystaldecisions.enterprise.ocaframework.RawSocketDirectory.find(RawSocketDirectory.java:211)

at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildBootstrapAPSInfo(APSServerHandler.java:445)

at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildAPSClusterInfo(APSServerHandler.java:881)

at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildServerInfo(APSServerHandler.java:359)

at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:549)

at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:1099)

at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:256)

at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:702)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:507)

... 14 more
Caused by: java.net.UnknownHostException: http://CLARITYSERVER:6400

at java.net.InetAddress.getAllByName0(InetAddress.java:1215)

at java.net.InetAddress.getAllByName(InetAddress.java:1127)

at java.net.InetAddress.getAllByName(InetAddress.java:1063)

at com.crystaldecisions.enterprise.ocaframework.RawSocketDirectory.find(RawSocketDirectory.java:153)

... 22 more
I've tried replacing http://CLARITYSERVER with..
[list]
[*]http://localhost
[*]http://127.0.0.1
[list]

..but I still get the same error (except that the log file shows the updated URL address).

Any suggestions?

Thanks!

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