CA Service Management

  • 1.  loading Custom fields through grloader

    Posted Jan 21, 2013 02:57 PM
    Hi All,

    I need to import CIs in CMDB using grloader.

    There are some custom attributes in CIs. I need to know how to import that customs attribute using grloader.

    Regards,
    Varun


  • 2.  RE: loading Custom fields through grloader
    Best Answer

    Posted Jan 21, 2013 11:14 PM

    VarunPahuja wrote:

    I need to import CIs in CMDB using grloader.

    There are some custom attributes in CIs. I need to know how to import that customs attribute using grloader.
    Hi Varun,

    Luckily this one is covered in the SDM 12.5 Green Book at p113 - 126.

    Starting at page 113:
    --------------------------------------------
    Modifying TWA
    If you have created any custom families or attributes and want the new columns to be present in the work area, create a parallel modification to the work area that matches the customized columns you have added.
    .
    .
    .
    ci_twa_ci This single table contains all attributes across all CMDB families. The data in this table is stored in a de-normalized form to enable customers and services to understand and manipulate the content.
    .
    .
    .
    To extend the TWA object
    1. Customize the user-defined families and attributes using the procedures about extending CA CMDB in the CA Service Desk Manager Administration Guide.
    2. Add the new family attributes to the ci_twa_ci schema using Web Screen Painter Schema Designer.
    .
    .
    .
    To add a new attribute to ci_twa_ci schema
    1. Using Web Screen Painter Schema Designer, open the schema for the ci_twa_ci table.
    2. Add the desired family attribute to the extension table.
    3. Publish the modified ci_twa_ci schema.
    Note: The new attributes must be type STRING and hold the longest possible text value.
    4. Add the metadata for the custom family to the TWA as follows:
    a. Using Web Screen Painter, open the cmdb_metadata_site_families.htmpl file.
    b. Add a PDM_INCLUDE for the appropriate cmdb_metadata_extension.htmpl file that was created for the custom family.
    .
    .
    .
    Most TWA columns match the columns in the CA CMDB database. This correspondence allows the same XML documents to work in either -lttwa (load to TWA) mode or a direct GRLoader import.

    etc
    --------------------------------------------

    Hope this helps.

    Thanks, Kyle_R.