Symantec Access Management

Hi Experts,
I have currently installed ADMINUI SP3 CR 10 on RHEL 5.9 and it ran sucessfully without any errors. When I try to statr the JBoss it ends up with the following errors.Any help would be deeply appreciated. I am posting the errors below.

=========================================================================
JBoss Bootstrap Environment
JBOSS_HOME: /home/adminui/CA/siteminder/adminui
JAVA: /home/adminui/CA/siteminder/adminui/runtime/bin/java
JAVA_OPTS: -Djava.endorsed.dirs="/home/adminui/CA/siteminder/adminui/lib/endorsed" -Dderby.system.home="/home/adminui/CA/siteminder/adminui/server/default/data/derby" -Djavax.net.ssl.trustStore="/home/adminui/CA/siteminder/adminui/server/default/security/trustStore.jks" -Djavax.net.ssl.trustStoreType=jks -Djavax.net.ssl.trustStorePassword=changeit -server -disableassertions -Xms128m -Xmx512m -XX:PermSize=128m -XX:MaxPermSize=512m -Dprogram.name=run.sh -Djboss.platform.mbeanserver -Dsun.rmi.dgc.server.gcInterval=3600000
CLASSPATH: /home/adminui/CA/siteminder/adminui/bin/run.jar
=========================================================================

run.sh: unused non-option argument:
09:52:45,951 INFO [Server] Starting JBoss (MX MicroKernel)...
09:52:45,953 INFO [Server] Release ID: JBoss [Trinity] 4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181417)
09:52:45,953 INFO [Server] Home Dir: /home/adminui/CA/siteminder/adminui
09:52:45,954 INFO [Server] Home URL: file:/home/adminui/CA/siteminder/adminui/
09:52:45,954 INFO [Server] Patch URL: null
09:52:45,954 INFO [Server] Server Name: default
09:52:45,955 INFO [Server] Server Home Dir: /home/adminui/CA/siteminder/adminui/server/default
09:52:45,964 INFO [Server] Server Home URL: file:/home/adminui/CA/siteminder/adminui/server/default/
09:52:45,964 INFO [Server] Server Log Dir: /home/adminui/CA/siteminder/adminui/server/default/log
09:52:45,965 INFO [Server] Server Temp Dir: /home/adminui/CA/siteminder/adminui/server/default/tmp
09:52:45,965 INFO [Server] Root Deployment Filename: jboss-service.xml
09:52:46,279 INFO [ServerInfo] Java version: 1.6.0_13,Sun Microsystems Inc.
09:52:46,279 INFO [ServerInfo] Java VM: Java HotSpot(TM) Server VM 11.3-b02,Sun Microsystems Inc.
09:52:46,279 INFO [ServerInfo] OS-System: Linux 2.6.18-348.el5,i386
09:52:46,616 INFO [Server] Core system initialized
09:52:47,451 INFO [ServiceBindingManager] Initializing store
09:52:47,451 INFO [ServiceBindingManager] Using StoreURL: file:/home/adminui/CA/siteminder/adminui/conf/service-bindings.xml
09:52:47,670 INFO [XMLConfigDelegate] Applying service bindings to: jboss.remoting:service=Connector,transport=socket
09:52:47,775 INFO [Log4jService$URLWatchTimerTask] Configuring from URL: resource:jboss-log4j.xml
09:53:07,950 ERROR [DefaultServerAttribute] The value 'inetOrgPerson' is incorrect, it hasn't been added
09:53:08,782 INFO [Server] JBoss (MX MicroKernel) [4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181417)] Started in 22s:815ms

hi siteprash.

The error you are highlighting is nothing to worry about and actually expected. Please see below.


The above error is an issue with ApacheDS; when the directory service is
being initialized it attempts to add the 'inetOrgPerson' value to the
'objectClass' attribute multiple times.
This error message is entirely harmless and can safely be ignored. It will
only appear the first time the application server is started (or if the
"data/apacheds" directory does not yet exist at startup).

See https://issues.apache.org/jira/browse/DIRSERVER-1413 for more details

Are you having any problems or just seeing this message. If just seeing this message you can safly ignore.

hope this helps

gene

Thanks for the reply Gene. After executing run.sh I was trying to open the browser and open the Adminui and it throws up a 404 JBoss Error.

Thanks,
Siteprash

good afternoon Siteprash,

I would suspect that you may not have waited long enough for Jboss to initilize. I have seen it take more than 5 minutes on some system to startup and be functional.
If you are willing to enable debugging in Jboss server and upload those here we might be able to help out more.

If not then I would suggest you enable JBoss debugging and upload your server and boot logs to a support case for support to help out.

I assume that you made sure that your Policy server was up and running with no errors and there was no communication issue with the Policy server from the WAMUI server correct?

Please see the following KB on how to enable logging:
https://comm.support.ca.com/?legacyid=TEC543442

hope this helps

Gene

Hi Gene,
I have waited for more than an hour but Jboss isn't coming up.It hangs at this point.
./run.sh
=========================================================================
JBoss Bootstrap Environment
JBOSS_HOME: /home/adminui/CA/siteminder/adminui
JAVA: /home/adminui/CA/siteminder/adminui/runtime/bin/java
JAVA_OPTS: -Djava.endorsed.dirs="/home/adminui/CA/siteminder/adminui/lib/endorsed" -Dderby.system.home="/home/adminui/CA/siteminder dminui/server/default/data/derby" -Djavax.net.ssl.trustStore="/home/adminui/CA/siteminder/adminui/server/default/security/trustStore.jk -Djavax.net.ssl.trustStoreType=jks -Djavax.net.ssl.trustStorePassword=changeit -server -disableassertions -Xms128m -Xmx512m -XX:PermSi =128m -XX:MaxPermSize=512m -Dprogram.name=run.sh -Djboss.platform.mbeanserver -Dsun.rmi.dgc.server.gcInterval=3600000
CLASSPATH: /home/adminui/CA/siteminder/adminui/bin/run.jar
=========================================================================

run.sh: unused non-option argument:
07:44:00,752 INFO [Server] Starting JBoss (MX MicroKernel)...
07:44:00,753 INFO [Server] Release ID: JBoss [Trinity] 4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181417)
07:44:00,754 INFO [Server] Home Dir: /home/adminui/CA/siteminder/adminui
07:44:00,754 INFO [Server] Home URL: file:/home/adminui/CA/siteminder/adminui/
07:44:00,755 INFO [Server] Patch URL: null
07:44:00,755 INFO [Server] Server Name: default
07:44:00,755 INFO [Server] Server Home Dir: /home/adminui/CA/siteminder/adminui/server/default
07:44:00,755 INFO [Server] Server Home URL: file:/home/adminui/CA/siteminder/adminui/server/default/
07:44:00,756 INFO [Server] Server Log Dir: /home/adminui/CA/siteminder/adminui/server/default/log
07:44:00,756 INFO [Server] Server Temp Dir: /home/adminui/CA/siteminder/adminui/server/default/tmp
07:44:00,756 INFO [Server] Root Deployment Filename: jboss-service.xml
07:44:01,064 INFO [ServerInfo] Java version: 1.6.0_13,Sun Microsystems Inc.
07:44:01,065 INFO [ServerInfo] Java VM: Java HotSpot(TM) Server VM 11.3-b02,Sun Microsystems Inc.
07:44:01,065 INFO [ServerInfo] OS-System: Linux 2.6.18-348.el5,i386
07:44:01,430 INFO [Server] Core system initialized
07:44:02,308 INFO [ServiceBindingManager] Initializing store
07:44:02,308 INFO [ServiceBindingManager] Using StoreURL: file:/home/adminui/CA/siteminder/adminui/conf/service-bindings.xml
07:44:02,528 INFO [XMLConfigDelegate] Applying service bindings to: jboss.remoting:service=Connector,transport=socket
07:44:02,621 INFO [Log4jService$URLWatchTimerTask] Configuring from URL: resource:jboss-log4j.xml

I am attaching the server and the boot logs as well.

Thanks,
Siteprash
07:44:20,981 INFO [Server] JBoss (MX MicroKernel) [4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181417)] Started in 20s:223ms

Hi Siteprash,

Is the Jboss you are using the one installed by the pre-requisite installer or is your own version of JBoss?

I am not seeing anything wrong with the boot.log:
07:44:02,612 DEBUG [ServiceConfigurator] URLs set to deploy/ in jboss.deployment:type=DeploymentScanner,flavor=URL
07:44:02,612 DEBUG [URLDeploymentScanner] Adding URL from spec: deploy/
07:44:02,612 DEBUG [URLDeploymentScanner] URL: file:/home/adminui/CA/siteminder/adminui/server/default/deploy/
07:44:02,612 DEBUG [URLDeploymentScanner] Added url: file:/home/adminui/CA/siteminder/adminui/server/default/deploy/
07:44:02,612 DEBUG [URLDeploymentScanner] URL list: [file:/home/adminui/CA/siteminder/adminui/server/default/deploy/]
07:44:02,613 DEBUG [ServiceConfigurator] RecursiveSearch set to true in jboss.deployment:type=DeploymentScanner,flavor=URL
07:44:02,613 DEBUG [ServiceController] recording that jboss.deployment:type=DeploymentScanner,flavor=URL depends on jboss.system:service=MainDeployer
07:44:02,613 DEBUG [ServiceConfigurator] considering Deployer with object name jboss.system:service=MainDeployer
07:44:02,620 DEBUG [ServiceController] Creating service jboss.system:type=Log4jService,service=Logging
07:44:02,620 DEBUG [Log4jService] Creating jboss.system:type=Log4jService,service=Logging
07:44:02,621 INFO [Log4jService$URLWatchTimerTask] Configuring from URL: resource:jboss-log4j.xml


And nothing from the Server.log:
2013-02-11 07:44:19,519 WARN [ims.default] ---- CA IAM FW Startup Sequence Complete. ----
2013-02-11 07:44:19,519 WARN [org.apache.directory.server.core.DefaultDirectoryService] ApacheDS shutdown hook has NOT been registered with the runtime. This default setting for standalone operation has been overriden.
2013-02-11 07:44:20,605 INFO [org.apache.directory.server.core.event.EventInterceptor] Initializing ...
2013-02-11 07:44:20,606 INFO [org.apache.directory.server.core.event.EventInterceptor] Initialization complete.
2013-02-11 07:44:20,877 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[iam/siteminder]] SiteMinder Admin Directory is up
2013-02-11 07:44:20,941 INFO [org.apache.coyote.http11.Http11Protocol] Starting Coyote HTTP/1.1 on http-0.0.0.0-8080


Everything looks Like it is coming up ok.

When getting the 404 error. Are you seeing this in the JBoss server logs?
What URL and port are you trying to reach?
Are you doing it from the local machine or remote machine?
When it worked was it from a local machine or a remote machine?


If none of this helps you determine the problem. I would suggest you contact support as this may require a live meeting session to see what is going wrong.

hope this helps

Gene

This is the Jboss from the prereq.

1. When getting the 404 error. Are you seeing this in the JBoss server logs?
I am not seeing it in the logs.I have attached the logs and you can see it it was.

2. What URL and port are you trying to reach?
http://host:8080/iam/siteminder/adminui

3. Are you doing it from the local machine or remote machine?
I have tried both

4. When it worked was it from a local machine or a remote machine?
It wasn't working both ways.

Thanks for all the help Gene. Let me know if there is anything else I could do. I'll however contact the support.

Thanks,
SitePrash.

HI siteprash,

I did not see the request come into the logs. So to me that would suggest that you are not hitting what you think you are.
You said you used host:8080
Did you try 127.0.0.1:8080
or IPaddress:8080

to rule out DNS or hosts files issues?

hope this helps.

Gene

I have tried localhost:8080,127.0.0.1:8080 and also ipadress:8080 on the host and also ipadress:8080 from the remote host. Nothing of that records in the server.log.

Hi siteprash ,

If rebooting the system or checking netstat to see if you have a port conflic of some type does not resolve the issue. I would suggest you contact support for a live meeting session to see what is going on.

Hope this helps

Gene

Thanks for all the help Gene. I'll contact support if nothing suggested resolves the issue.

Hi siteprash,
I'm facing similar kind of isssue.would be grateful if you can let me know how the issue is resolved.
thanks.