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Monitoring Oracle 11g with Service instead of SID

Question asked by jjjefferson on Mar 20, 2013
Latest reply on Apr 15, 2013 by vreddy60
We recently upgraded our entire system and moved from a 5 node Oracle Cluster to a massive Oracle Exadata Server running 11g. Another change was that we no longer use SID's to connect...we use a Service. As a result, monitoring that "used" to work no longer does. Since we are now running an Exedata....I had to move the Oracle Agent off of the local boxes and set it up remotely. When I try to connect I get the following error:

3/20/13 07:26:32 PM GMT [ERROR] [OracleDBAgent] Connection error for host/database:<db_hostname>/<service_id>. Reporting no data values. Listener refused the connection with the following error:
ORA-12505, TNS:listener does not currently know of SID given in connect descriptor

It there a way to configure this? I found nothing in the CA APM for Oracle Databases Guide.

Running Introscope V9.1.0.2 Build: 584596 for the oracle agent.