Scott_Owens

Send E-Mail operator is failing intermittently

Discussion created by Scott_Owens Employee on Mar 28, 2013
CA Process Automation Tech Tip by Scott Owens, Sr. Support Engineer, March 28th 2013

In the c2o.logs you may see an error:

ERROR [com.optinuity.c2o.service.serviceoperation.mailserviceoperation.MapiAlertServiceOperationRunner] [09-5c7c1de549d1] Could not send the message java.lang.Exception: Unable to send message to all the addresses

By default, if PAM can’t send messages to all recipients, it sends it to none.

To change this behavior so PAM sends the e-mail to the good addresses even with the bad e-mail addresses configured you can put the following line in the OasisConfig.properties located in <install path>/server/c2o/.config. Please restart the PAM Orchestrator service once this is configured.

mail.smtp.sendpartial=true

If PAM is unable to send to a specific e-mail address you will see the following in the c2o.log:

java.lang.Exception: Unable to send message to all the addresses

OK undelivered Addresses:1

example@ca.com

Test the undelivered e-mail address outside of PAM through an Exchange client like Outlook or Thunderbird. If the e-mail address continues to fail outside of PAM please review the mail server logs for more information on the failure.

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