AnsweredAssumed Answered

Upgrade 12.1 to 13.1 failed

Question asked by Akhil.Kakkar on Apr 9, 2013
Latest reply on Jun 17, 2013 by another_martink
Hi All,

We are currently on v12.1.0.5840 and planning to upgrade to v13.1

We have successfully upgraded our Dev environment to v13.1. However in the UAT environment, the upgrade fails after about 1 hr 45 mins.

The error in the main install.log is at line 5042
4/04/13 11:08 AM (UnknownElement) Task "fail" finished with error.
D:\software\DVD08201207M\install\install.xml:732: The upgrade step for 12.1.1 failed. Please consult the
D:\software\DVD08201207M\install\install-packages\12.1.1\upgrade-repack. for that release package."

I have attached the 2 logs - main install.log file and the package install.log file.

We have Clarity on Windows + Oracle.

Can anyone assist me with interpreting the error. Looks like the upgrade script fails to restart the services. But due to my limited technical understanding (I am more of a functional Admin) I am not sure what the error is.

Any assistance will be helpful. Pls let me know if you need any other information.