AnsweredAssumed Answered

bg can not determine the status

Question asked by gaetano.diluca.1 on Apr 16, 2013
Latest reply on Apr 17, 2013 by navzjoshi00

I faced a problem in process engine that is the status sometimes is shown in grey color indicating : "Can not determine the status" .
After a lot of investigations in community I found that this is a common problem for which it seems no absolute solution is defined.

My question is if anyone would know the reason for this issue or , is there any way to be notified right after the status becomes grey showing " Can not determine the status" ?
(Since, I would like to restart the service immediately before the customer contact me to say why the process has not started yet.)

We are on Clarity Version 13.1.0 .

All Ideas are highly appreciated.

Gaetano Di Luca