PeterJFoley

OWB 2 Not running when Launched in Windows 7

Discussion created by PeterJFoley on Apr 18, 2013
Latest reply on Apr 26, 2013 by dorol01
There is a defect with OWB 2 and windows 7 that prevents the application from launching when started from Clarity 13 or the Start button. The defect refers to the display settings. See below.

Description:
Open Workbench will not load on a win7 machine if the font size is medium or larger.
If you start OWB from Start > Programs you get the following error:
If you try to launch a project from Clarity you end up with this error:

Steps to Reproduce:
Install OWB from r13.0.1 onto Windows 7 machine.
Start up OWB and confirm this is ok.
From Start --> Control Panel --> Appearance and Personalization --> Fonts
--> Change Font size
Instead of "Smaller - 100% (default)" choose "Medium - 125%" and click Apply.
Accept to restart the machine.
After successful restart, notice that the fonts on desktop and Start menu options is bigger.
Try starting up Open Workbench as in step 2.

Expected Result: OWB to start without error Actual Result: OWB crashes

Solution:

Workaround:
From Start --> Control Panel --> Appearance and Personalization --> Fonts
--> Change Font size to Small.

Accept to restart the machine.

Status:
This was determined to be a combination of two defects
CLRT-69075/CLRT-69191 which are fixed in 13.0.1.4.

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This defect has also be fixed on Fix Pack 1 and later for 13.1.0. I've attached that jar file for 13.1.0.1 for you under files from CA, as well, as the README.txt file for 13.1.0.6. Let me know if you would like me to upload that fix pack for you too.

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