DX NetOps

Spec KB:  Java.lang.NullPointerException after saving EEM credentials on th

  • 1.  Spec KB:  Java.lang.NullPointerException after saving EEM credentials on th

    Broadcom Employee
    Posted May 02, 2013 09:13 AM

    Document ID: TEC589209

    Spec KB: Java.lang.NullPointerException after saving EEM credentials on the Spectrum OneClick Home Page

    Description:
    In Spectrum 9.2.2 integrated with Embedded Entitlements Manager (EEM) 8.4 SP4 we get the following error after saving the EEM credentials on the OneClick Home Page:
    java.lang.NullPointerException com.aprisma.tomcat.authenticator.ExternalSSOAuth.authenticate(ExternalSSOAuth.java:201)

    org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:544)

    org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
    org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
    org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

    org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:999)

    org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:565)
    org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:307)

    java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    java.lang.Thread.run(Thread.java:662)

    Note: the full stack trace of the root cause is available in the Apache Tomcat/7.0.27 logs.
    This error can occur, for example, when the integration is not done properly the first time and an attempt is made to disable the integration. To do that certain lines are commented out of the web.xml and context.xml files
    When trying to re-integrate and save the configurations the necessary XML code will not be uncommented and this results in the java null pointer exception error when trying to access Spectrum OneClick. Please select the following link for more information on this subject:

    Knowledge Document Link:
    https://comm.support.ca.com/?legacyid=TEC589209