IT Process Automation

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  • 1.  Insert a WF Task as Pending

    Posted May 16, 2013 06:54 AM
    I want to be able to insert a task into a workflow on a Change Order in ServiceDesk 12.5 before the current Pending task.

    I can do this using the ServiceDesk web service method createWorkFlowTask, but the task is inserted with a status of 'WAIT'.

    I have tried to insert it with a status of 'PEND' - Errors
    I have tried to update the new task to 'PEND' - Errors
    I have tried to update the current pending task to 'WAIT' - not allowed.
    I even tried to delete the current pending task - not allowed.


    Anyone had any success in this area?

    Any ideas?

    TIA
    Thanks In Advance


  • 2.  RE: Insert a WF Task as Pending

    Posted May 21, 2013 05:01 PM

    tony.harrison wrote:

    I want to be able to insert a task into a workflow on a Change Order in ServiceDesk 12.5 before the current Pending task.

    I can do this using the ServiceDesk web service method createWorkFlowTask, but the task is inserted with a status of 'WAIT'.

    I have tried to insert it with a status of 'PEND' - Errors
    I have tried to update the new task to 'PEND' - Errors
    I have tried to update the current pending task to 'WAIT' - not allowed.
    I even tried to delete the current pending task - not allowed.


    Anyone had any success in this area?

    Any ideas?

    TIA
    Thanks In Advance
    Hey Tony,

    I'm not sure if Service Desk will allow you to do what you are asking. You may want to ask on their community page for a more definitive answer.

    Thanks,
    Tom


  • 3.  RE: Insert a WF Task as Pending

    Posted Jun 27, 2013 04:04 PM

    tony.harrison wrote:

    I want to be able to insert a task into a workflow on a Change Order in ServiceDesk 12.5 before the current Pending task.

    I can do this using the ServiceDesk web service method createWorkFlowTask, but the task is inserted with a status of 'WAIT'.

    I have tried to insert it with a status of 'PEND' - Errors
    I have tried to update the new task to 'PEND' - Errors
    I have tried to update the current pending task to 'WAIT' - not allowed.
    I even tried to delete the current pending task - not allowed.


    Anyone had any success in this area?

    Any ideas?

    TIA
    Thanks In Advance
    Tony,

    Now, just curious as to why you would want to insert a task prior to the one that is pending? Also, how are you inserting the WF task prior to a task? We are currently inserting WF tasks, but it is putting them at the end of the task list.

    Thanks,

    Clinton