AnsweredAssumed Answered

Insert a WF Task as Pending

Question asked by tony.harrison on May 16, 2013
Latest reply on Jun 27, 2013 by crandall
I want to be able to insert a task into a workflow on a Change Order in ServiceDesk 12.5 before the current Pending task.

I can do this using the ServiceDesk web service method createWorkFlowTask, but the task is inserted with a status of 'WAIT'.

I have tried to insert it with a status of 'PEND' - Errors
I have tried to update the new task to 'PEND' - Errors
I have tried to update the current pending task to 'WAIT' - not allowed.
I even tried to delete the current pending task - not allowed.

Anyone had any success in this area?

Any ideas?

Thanks In Advance