AnsweredAssumed Answered

Getting the “value/text” from a property (text)field in a Change Order

Question asked by davethecoder on May 17, 2013
Latest reply on May 21, 2013 by Tom_Kouhsari
Hi all, having trouble getting the “value/text” from a property (text)field in a Service Desk Change Order and pull it into PAM. I need to pull the line of text entered by a user into PAM and display in a IRF. I understand that the property is tied to the Change Category and I am calling getPropertyInfoForCategory (SOAP) and returning attributes however cant figure out how to get the value entered by the user in the afore mentioned value / text field …

The SOAP in and out is below … any help would be great!

Thanks!!


<impl:getPropertyInfoForCategory xmlns:impl="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<sid>sid__</sid>
<categoryHandle>categoryHandle__</categoryHandle>
<attributes></attributes>
</impl:getPropertyInfoForCategory>


<?xml version="1.0" encoding="UTF-8"?>
<UDSObjectList>
<UDSObject>
<Handle>prptpl:400001</Handle>
<Attributes>
<Attribute DataType="2004">
<AttrName>modified_date</AttrName>
<AttrValue>1367426052</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>code</AttrName>
<AttrValue>0</AttrValue>
</Attribute>
<Attribute DataType="2001">
<AttrName>id</AttrName>
<AttrValue>400001</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>persistent_id</AttrName>
<AttrValue>prptpl:400001</AttrValue>
</Attribute>
<Attribute DataType="2005">
<AttrName>validation_rule</AttrName>
<AttrValue/>
</Attribute>
<Attribute DataType="2005">
<AttrName>delete_flag</AttrName>
<AttrValue>0</AttrValue>
</Attribute>
<Attribute DataType="2005">
<AttrName>required_sym</AttrName>
<AttrValue>1</AttrValue>
</Attribute>
<Attribute DataType="2001">
<AttrName>object_attrval</AttrName>
<AttrValue>400001</AttrValue>
</Attribute>
<Attribute DataType="2001">
<AttrName>sequence</AttrName>
<AttrValue>10</AttrValue>
</Attribute>
<Attribute DataType="2001">
<AttrName>required</AttrName>
<AttrValue>1</AttrValue>
</Attribute>
<Attribute DataType="2005">
<AttrName>object_type</AttrName>
<AttrValue>chg</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>sample</AttrName>
<AttrValue/>
</Attribute>
<Attribute DataType="2002">
<AttrName>label</AttrName>
<AttrValue>Fully Qualified URL </AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>object_attrname</AttrName>
<AttrValue>category</AttrValue>
</Attribute>
<Attribute DataType="2002">
<AttrName>description</AttrName>
<AttrValue>Fully Qualified URL for which access is being requested </AttrValue>
</Attribute>
<Attribute DataType="2005">
<AttrName>last_mod_by</AttrName>
<AttrValue>3E7D47E3DBEE1649862034DF3DD294FD</AttrValue>
</Attribute>
</Attributes>
</UDSObject>
</UDSObjectList>

Outcomes