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Recording CEM Transaction on agent-only installation does not work

Question asked by StefanSiegl on Jun 5, 2013
Latest reply on Aug 7, 2015 by James.DeZego
Hi,

We have a setup in which we do not use any TIM, but use the new agent business transaction feature (activiating bizrecording.pbd for the agents). My problem is that I never see any data in the recording in the CEM web interface. I followed the installation guide "Introscope agent recording" closely.

What I tried:
- Different settings for the client IP when recording a business transaction. Somebody told me to set it to 0.0.0.0, as this should work similar as * (which is unfortunately not allowed)
- Played around with different filter settings for language and agent filtering, but with no success, so I put them back to the default

Is there any logging output where I can check what goes wrong? The agent itself does not seem to provide any output whatsoever on the business recordings, also the CEM (Enterprise manager logs) do not show any information.

Do you have any idea what we could check/do in order to make CEM work for us?

Thanks a lot,
Stefan

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