CA Service Management

Passing form data to Pam process to create a change order.
Service Catalog 12.8 and PAM 4.1
I’ve created a service offering using a form for each SOG.
I going to created change order ticket for each sog selected using events rules actions.
What would be the steps for
•
I want the info from the form to be include on the change order
•
Or to attach the form to the change order.

dorothy.livecchi wrote:

Passing form data to Pam process to create a change order.
Service Catalog 12.8 and PAM 4.1
I’ve created a service offering using a form for each SOG.
I going to created change order ticket for each sog selected using events rules actions.
What would be the steps for
•
I want the info from the form to be include on the change order
•
Or to attach the form to the change order.

Hi All,

Any thoughts regarding this query?

Thanks, Kyle_R.

Hi Dorothy,

Were you referring to SRF or webservices method attributes to create change order via PAM?

Thanks,
Naveen

SRF -

SDM Greenbook chapter 4 contains the steps for PAM & SDM integration. Page number 201 contains an example of creating an SRF.

Also, you may download the sample Process Definitions for CA SDM from this URL under "CA Process Automation Sample Process Definitions for CA SDM" section. Here is the URL for the steps to deploy the prebuilt workflows in PAM.

Thanks,
Naveen

HI Dorothy
You get the form values of a Catalog request using web service method 'getFormRateItemValues' which is part of Request web service.

rgds
Sankar

Here is how we do that in our custom PAM flows:

- have Catalog call a PAM SRF, passing some parameters, most importantly the request id
- the process behind that SRF uses web service calls to get what you need
- one web service call to login into Service Catalog
- one to get all form elements (getRequestItems)
- one to get the general info from the request (getRequestHeader - get the requested for etc fields)
- build a loop that for each form returned by getRequestItems goes fetch the form fields and their values (using getFormRateItemValues)

Then additional web service calls (this time to Service Desk) create the change order:
- login
- doSelect web service calls and XML extraction operators to get the necessary data (e.g. requested for persistent id, category, etc)
- createChangeOrder to make the ticket

An extra call to link the Catalog request to the Service Desk ticket (web service call to Catalog)
- addTicketToRequestItem

Log out from both Catalog and Service Desk.

That's the basic calls you'll need to cover I think.

Hope this helps!