IT Process Automation

  • 1.  IT PAM 4.1 integration with Service Desk and Catalog

    Posted Jul 15, 2013 05:03 AM
    Hello,

    i am beginner , we want to test the features of the CA Catalog and how it would fit in to our business.

    we have service desk, catalog ,IT PAM and EEM installed.

    The requirement is when ever a request created or modified in catalog it should create/modify the same request in service desk.

    I came a cross the Integration and implementation guides of service catalog, using IT PAM we can integrate this CA SD and catalog.

    Can any one provide me some inputs how to start this.

    thanks in advance


  • 2.  RE: IT PAM 4.1 integration with Service Desk and Catalog

    Posted Jul 31, 2013 10:15 PM
    Hello Community:

    Any input for vv_ca?

    Thanks,
    Mary


  • 3.  RE: IT PAM 4.1 integration with Service Desk and Catalog

    Posted Aug 01, 2013 04:27 AM
    Hi,

    Have a look at the following web content for PAM & Catalog R12.6 - Deploying the CA Service Catalog pre-built CA Process Automation Workflows
    https://support.ca.com/phpdocs/0/common/impcd/r11/SVCMGMT_ITIL/SVCMGMT_ITIL_sum.htm#ITPAMSVCCAT

    PDF Download Link - https://support.ca.com/phpdocs/7/common/impbestprac/SVCMGMT_ITIL/doc/ITPAM_Quick_Ref_Deploy_SVCCAT_WKFLOW_12.6.pdf


  • 4.  RE: IT PAM 4.1 integration with Service Desk and Catalog



  • 5.  Re: IT PAM 4.1 integration with Service Desk and Catalog

    Posted May 27, 2017 07:08 PM