Clarity

We have upgraded from Clarity 8.1 to 12.1. We have also installed Business Object with that for reporting. However, whenever we try to run any of our Clarity reports, we get an invalid login error. Any suggestions on what to look for?

Hi Larry,

I am moving this to the BO board.

Regards,
Chris

I get the same error: RPT-0006:Invalid login. Contact system administrator.

The niku.log files point to some authentication that's missing now?

>
ERROR 2010-10-20 15:57:48,293 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] niku.reporting (admin:5241224__441e635a:nmc.executeAvailReport)
com.crystaldecisions.sdk.exception.SDKServerException: This feature has been disabled. (FWB 00009)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:This feature has been disabled. (FWB 00009)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42079 {}
...This feature has been disabled. (FWB 00009) Trusted auth is not enabled



at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:107)
at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:196)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:710)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)
at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:162)
at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)
at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)
at com.niku.reporting.bo.BOReporting.login(BOReporting.java:167)
at com.niku.reporting.bo.BOReporting.login(BOReporting.java:129)
at com.niku.reporting.bo.BOReporting.scheduleReport(BOReporting.java:293)
at com.niku.reporting.bo.BOReporting.executeReport(BOReporting.java:269)
at com.niku.reporting.xbl.handlers.ExecuteReportHandler.postProcess(ExecuteReportHandler.java:38)
at com.niku.xql2.XQLVisitor.postProcess(XQLVisitor.java:1355)
at com.niku.union.xml.dom.DOMWalker.postProcess(DOMWalker.java:210)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:94)
at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51)
at com.niku.xql2.handlers.TryHandler.preProcess(TryHandler.java:50)
at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1342)
at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)
at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:36)
at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:239)
at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:280)
at com.niku.xql2.binding.ServiceControlBindingXql.processFile(ServiceControlBindingXql.java:412)
at com.niku.xql2.binding.ServiceControlBindingXql.getDocument(ServiceControlBindingXql.java:277)
at com.niku.xql2.binding.ServiceControlBindingXql.processRequest(ServiceControlBindingXql.java:161)
at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:760)
at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:214)
at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:196)
at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1371)
at com.niku.union.web.PortletController.processAuthorizedPortlet(PortletController.java:891)
at com.niku.union.web.PortletController.processPageActionRequest(PortletController.java:385)
at com.niku.union.web.PortletController.processRequest(PortletController.java:160)
at com.niku.union.web.WebActionController.processAction(WebActionController.java:1090)
at com.niku.union.web.WebActionController.processRequest(WebActionController.java:170)
at com.niku.union.web.WebControlServlet.service(WebControlServlet.java:322)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:121)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.doIt(WebAppServletContext.java:3684)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3650)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2268)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1446)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)
at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAs._LogonEx4Stub.UserLogonEx4(_LogonEx4Stub.java:80)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:424)
at com.crystaldecisions.sdk.occa.security.internal._LogonEx4Proxy.UserLogonEx4(_LogonEx4Proxy.java:222)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doLogon(LogonService.java:347)
at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:684)
... 52 more
ERROR 2010-10-20 15:57:48,325 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] niku.reporting (admin:5241224__441e635a:nmc.executeAvailReport) reporting.loginError
ERROR 2010-10-20 15:57:48,325 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] xql2.xbl (admin:5241224__441e635a:nmc.executeAvailReport) reporting.loginError ::java.lang.Exception: reporting.loginError
at com.niku.reporting.bo.BOReporting.login(BOReporting.java:175)
at com.niku.reporting.bo.BOReporting.login(BOReporting.java:129)
at com.niku.reporting.bo.BOReporting.scheduleReport(BOReporting.java:293)
at com.niku.reporting.bo.BOReporting.executeReport(BOReporting.java:271)
at com.niku.reporting.xbl.handlers.ExecuteReportHandler.postProcess(ExecuteReportHandler.java:41)
at com.niku.xql2.XQLVisitor.postProcess(XQLVisitor.java:1355)
at com.niku.union.xml.dom.DOMWalker.postProcess(DOMWalker.java:210)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:94)
at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51)
at com.niku.xql2.handlers.TryHandler.preProcess(TryHandler.java:50)
at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1342)
at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)
at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)
at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:36)
at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:239)
at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:283)
at com.niku.xql2.binding.ServiceControlBindingXql.processFile(ServiceControlBindingXql.java:412)
at com.niku.xql2.binding.ServiceControlBindingXql.getDocument(ServiceControlBindingXql.java:277)
at com.niku.xql2.binding.ServiceControlBindingXql.processRequest(ServiceControlBindingXql.java:161)
at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:760)
at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:214)
at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:196)
at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1373)
at com.niku.union.web.PortletController.processAuthorizedPortlet(PortletController.java:891)
at com.niku.union.web.PortletController.processPageActionRequest(PortletController.java:385)
at com.niku.union.web.PortletController.processRequest(PortletController.java:160)
at com.niku.union.web.WebActionController.processAction(WebActionController.java:1090)
at com.niku.union.web.WebActionController.processRequest(WebActionController.java:170)
at com.niku.union.web.WebControlServlet.service(WebControlServlet.java:322)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:821)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:121)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.doIt(WebAppServletContext.java:3684)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3650)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2268)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1446)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)
Caused by: com.crystaldecisions.sdk.exception.SDKServerException: This feature has been disabled. (FWB 00009)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:This feature has been disabled. (FWB 00009)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42079 {}
...This feature has been disabled. (FWB 00009) Trusted auth is not enabled

Hi All,

Any ideas here? Otherwise you may want to run this by Support to see if they have seen this before.

Thanks!
Chris

We often run into this issue after we do a refresh of our environments. Ask them to restart the BO server and see if that fixes it (specificaly I think it's the Central Management Console server).

Hi @all,

do you have changed the value of enterprise authentication on NSAs reporting tab?
If not do this and enter the same phrase as set up on BO´s CMC Enterprise Section.
For more information read the third party section on the Clarity 12.1 Installation Guide.
There is a good and helpful manual.
Furthermore you have to create BO users out of Clarity users. There is a stock job on the jobs tab which do this for you.

Kind regrads,

Florian

Has anyone found a solution to this issue? I've run the job stated, and the job fails with the following being recorded in the log:

SYS 2011-05-12 10:58:31,442 [Dispatch Thread-3682 : bg@chiepmoqa001] niku.reporting (none:none:none) installDir:D:\\niku\\clarity
ERROR 2011-05-12 10:58:32,708 [Dispatch Thread-3682 : bg@chiepmoqa001] niku.reporting (none:none:none)
com.crystaldecisions.sdk.exception.SDKServerException: This feature has been disabled. (FWB 00009)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:This feature has been disabled. (FWB 00009)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42079 {}

...This feature has been disabled. (FWB 00009) Trusted auth is not enabled


at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:107)

at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:196)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:710)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)

at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:166)

at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)

at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:167)

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:189)

at com.niku.reporting.jobs.SyncBOUsersJob.CreateUsers(SyncBOUsersJob.java:69)

at com.niku.reporting.jobs.SyncBOUsersJob.scheduledEventFired(SyncBOUsersJob.java:52)

at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:277)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:727)

at java.lang.Thread.run(Thread.java:619)
Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2

at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)

at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAs._LogonEx4Stub.UserLogonEx4(_LogonEx4Stub.java:80)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:425)

at com.crystaldecisions.sdk.occa.security.internal._LogonEx4Proxy.UserLogonEx4(_LogonEx4Proxy.java:222)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doLogon(LogonService.java:347)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:684)

... 11 more
ERROR 2011-05-12 10:58:32,708 [Dispatch Thread-3682 : bg@chiepmoqa001] niku.njs (none:none:none) Error executing job: 5000008
java.lang.Exception: reporting.loginError

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:175)

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:189)

at com.niku.reporting.jobs.SyncBOUsersJob.CreateUsers(SyncBOUsersJob.java:69)

at com.niku.reporting.jobs.SyncBOUsersJob.scheduledEventFired(SyncBOUsersJob.java:52)

at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:277)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:727)

at java.lang.Thread.run(Thread.java:619)
Caused by: com.crystaldecisions.sdk.exception.SDKServerException: This feature has been disabled. (FWB 00009)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:This feature has been disabled. (FWB 00009)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67] 42079 {}

...This feature has been disabled. (FWB 00009) Trusted auth is not enabled


at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:107)

at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:196)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:710)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)

at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:166)

at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)

at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)

at com.niku.reporting.bo.BOReporting.login(BOReporting.java:167)

... 6 more
Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2

at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)

at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAs._LogonEx4Stub.UserLogonEx4(_LogonEx4Stub.java:80)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:425)

at com.crystaldecisions.sdk.occa.security.internal._LogonEx4Proxy.UserLogonEx4(_LogonEx4Proxy.java:222)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doLogon(LogonService.java:347)

at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:684)

... 11 more

Hi,

Have you been to the BO server console, into the Enterprise authentication?
go to Authentication>Enterprise (double click on Enterprise)

make sure 'Trusted Authentication is enabled' is ticked.
put in a shared secret key (anything you like) and remember it.

update the page and exit


next go to the Clarity NSA, into the reporting section and enter the same shared secret key into the 'Trusted Authentication Shared Key' field.

Let me know if this fixes it for you.


Regards,
Matt