Title: After upgrading to ADA 9.2 or newere from 9.1 the ADA web page fails to load and is redirected to a blank page.
Description:
When logging into ADA with the example URL http://serverName/ it gets redirected to the URL below:
http://serverName:8381/sso/windows-authentication-test.jsp?RedirectUrl=%2Fsso%2Fsign-in.jsp%3FSsoProductCode%3Dsa%26SsoRedirectUrl%3Dhttp%253a%252f%252fusbb-netman19.bb.unisys.com%252fSuperAgent%252fdefault.aspx
The problem with the above URL is the "windows-authentication-test.jsp" redirect which is for Windows Authentication which ADA 9.2 is not setup for, so it hangs on a blank page.
This will occur if ADA is or was linked to an NPC server
Solution:
The quick work around is to just reload the http://serverName/ url and it should get you to the login screen.
There are two options for a permanent solution to this.
1) If windows authentication is not needed on the NPC server or the other data sources you can open the SSO Configuration Tool on the desktop.
Go to the "Windows Authentication" tab and set the "Enabled" field to "Disabled".
Then do a full resync of the ADA data source so that it syncs down to ADA.
2)If you need to leave Windows Authentication enabled on NPC or other data sources, then you will need to disabled Windows Authentication locally on the ADA Server.
The problem with this is that the new SSO Config tool that ADA uses does not have an option for "Windows Authentication". So the only way to correct this is through a direct update to the super.performance_center_properties table on the ADA masater console server.
To do this first login to mysql with:
mysql -P3308 super
Then run the insert statement below to set a local override on the ADA Server to disable the Windows Authentication only on the ADA server.
insert into performance_center_properties (PropName,Priority,PropValue) values ('WindowsAuthenticationEnabled','2', 'false');
This will not get overwritten during the next sync with NPC because it is entered as a priority 2 which means its a "Local Override".
Once this is set try to load the web page again.
This information is also posted as a public tech doc on support.ca.com TEC592861