AnsweredAssumed Answered

GET SDM CI COUNT & LIST FROM IT PAM

Question asked by giggs on Aug 27, 2013
Latest reply on Oct 31, 2013 by jw1
Am a heavy CA Advanced Workflow user and migrating over to IT PAM.

Within CA Advanced Workflow I was able to pull the Asset Count and List by
calling the Get Change Asset Count - Service Desk r12 and Get Change Asset
List - Service Desk r12 processes

I leveraged the asset count to enforce the rule that at least one CI must be
attached to the Change Order before proceeding and the asset list to display the
CI(s) on the Workflow form

How do I perform function of pulling back the CI count and CI List from a SDM Change Order ticket within IT PAM? I can pull back other variables from the ticket sucg as assignee, type, summary, scheduled start date etc but not the CI related information.

Thanks
Craig

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