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What can APM tell me about customer transactions that call my web service?

Question asked by Zokes on Sep 11, 2013
Latest reply on May 15, 2015 by Hiko_Davis
I'm working with a web service. The customer says their production transaction that included a call to the web service was slow. However, the log from the web service shows that the web service response time for that particular customer transaction was good. How can APM help us figure out where time was spent for this transaction? I'm stumped but this must be a very common requirement.