Supermicro Intelligent Management (IPMI)
The port won't respond to Ping requests but you should be able to access the IP via the web browser.
The IPMI port should also be set to auto-detect. Did the end user verify that the network cable was plugged in before attached the power cables to the system?
1.
Note 1: If you wish to use the IPMI-dedicated LAN port for your network connections, be sure to connect an RJ45 cable to your dedicated LAN port before you activate the BMC (at first power-on or cold reset). Otherwise, the BMC will look for a shared LAN port to connect to if the IPMI-dedicated LAN cable is not detected upon BMC activation.
Note 2: However, if you should decide to use the IPMI-dedicated LAN port for a network connection, please perform a BMC cold reset or power cycle reset for the dedicated LAN to be detected.