lynka01

Continued Support for CA Clarity 12.1/SP3 for On Premise Customers

Discussion created by lynka01 Employee on Nov 1, 2013
Latest reply on Nov 4, 2013 by another_martink

 

September 2013

To:

Clarity PPM Customers

From:

The CA Clarity PPM Product Team

Subject:

End-of-Service Follow-Up Announcement for CA Clarity PPM 12.1.X

 

CA is continually working to improve our software and services to best meet the needs of our customers. This is a follow-up to our letter dated November 20, 2012, regarding the End-of-Service (EOS) of CA Clarity PPM 12.1.X.

 

CA is aware that many customers, due to technology constraints,  are not quite able to upgrade to a Clarity 13.x version, CA is continuing support for Clarity PPM 12.1.3 (12.1 Service Pack 3) through November 30, 2014. Standard support for this release will be discontinued on December 1, 2014.  This applies to all platforms and all languages.  Clarity 12.1.3 is our highest quality release on the 12.x line and we encourage all to upgrade to this version if they are unable to upgrade to the latest Clarity 13.x version.

 

You must be running release 12.1.3 (12.1 Service Pack 3) to receive support during this extended period.

 

At this time, we encourage you to plan for the migration to the latest version of CA Clarity PPM as soon as possible, so you can take full advantage of the latest new features and enhancements Clarity Version 13 has to offer. CA Clarity PPM Version 13 became Generally Available in December, 2011. For additional information, please visit the CA Clarity PPM product pages at CA Support Online (https://support.ca.com/).

 

As CA would like to help make your upgrade to CA Clarity PPM as straightforward and successful as possible, we offer the following:

  • Documentation to help prepare you for your upgrade to CA Clarity PPM can be viewed at CA Support Online (https://support.ca.com/) on the product home page.
  • CA Services™ is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please call 800-225-5224 (North America) or +1 303-262-8300 (International).
  • Qualified local CA Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, http://www.ca.com/us/partners.aspx.

 

If you have any questions regarding the support schedule, please contact CA Clarity PPM Technical Support at CA Support Online (https://support.ca.com/).  Our Technical Support Lifecycle Policy is also available at this site.

 

Your success is very important to us, and we look forward to continuing our successful partnership with you.

 

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