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Clarity v13.2 Login error

Question asked by nmanoha on Nov 8, 2013
Latest reply on Nov 8, 2013 by nmanoha

Hi All,

We are in v13.2 and using Oracle 11g DB.

Today when I tried to login to  application I received a system error "System error: Contact System Administrator".

After my third attempt to login to the application i was able to get in. When I checked the logs I found the below error message.

Can anybody help me interpret the error?

WARN  2013-11-08 01:52:31,057 [http-bio-6060-exec-296] out.service (clarity:none:none:GetNavigatorMenuBean) SecurityException: Authentication Failed.
ERROR 2013-11-08 01:52:33,303 [http-bio-6060-exec-296] out.service (clarity:unknown:-1:GetNavigatorMenuBean) OSFServiceException encounted in interceptor.
com.niku.union.osf.exception.OSFServiceException: Failed to get new connection for transaction:Connection unavailable
 at com.ca.platform.osf.service.interceptor.CloseConnectionOutFaultInterceptor.handleOutFaultMessage(CloseConnectionOutFaultInterceptor.java:49)
 at com.ca.platform.osf.service.interceptor.AbstractOutFaultInterceptor.handleMessage(AbstractOutFaultInterceptor.java:48)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:255)
 at org.apache.cxf.interceptor.OutgoingChainInterceptor.handleMessage(OutgoingChainInterceptor.java:74)
 at com.ca.platform.osf.service.interceptor.http.HttpResponseFaultInterceptor.handleMessage(HttpResponseFaultInterceptor.java:65)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:255)
 at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:96)
 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:305)
 at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:84)
 at org.apache.cxf.transport.servlet.ServletDestination.invoke(ServletDestination.java:86)
 at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:348)
 at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:147)
 at com.ca.platform.osf.service.transport.servlet.OSFServletController.invoke(OSFServletController.java:82)
 at org.apache.cxf.transport.servlet.AbstractCXFServlet.invoke(AbstractCXFServlet.java:163)
 at org.apache.cxf.transport.servlet.AbstractCXFServlet.doPost(AbstractCXFServlet.java:141)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:56)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
 at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:70)
 at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:931)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
 at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1004)
 at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
 at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
 at java.lang.Thread.run(Thread.java:722)
Caused by: com.niku.union.osf.exception.OSFException: Failed to get new connection for transaction:Connection unavailable
 at com.ca.platform.osf.common.persistence.ObjectTransactionImpl.createObjectTransaction(ObjectTransactionImpl.java:63)
 at com.ca.platform.osf.common.api.context.OSFContextImpl.setupConnection(OSFContextImpl.java:133)
 at com.ca.platform.osf.common.api.context.OSFContextImpl.getConnection(OSFContextImpl.java:87)
 at com.ca.platform.osf.common.api.context.OSFContextImpl.setRollbackOnly(OSFContextImpl.java:147)
 at com.ca.platform.osf.service.interceptor.CloseConnectionOutFaultInterceptor.handleOutFaultMessage(CloseConnectionOutFaultInterceptor.java:43)
 ... 38 more
Caused by: java.sql.SQLException: Connection unavailable
 at com.niku.union.persistence.connection.ProxoolContext.getConnection(ProxoolContext.java:215)
 at com.niku.union.persistence.connection.ProxoolContext.getConnection(ProxoolContext.java:203)
 at com.ca.platform.osf.common.persistence.ObjectTransactionImpl.createObjectTransaction(ObjectTransactionImpl.java:59)
 ... 42 more
 

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