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Alert Trigger Notification Customization

Question asked by Vaibhav Vir Singh on Nov 19, 2013
Latest reply on Nov 20, 2013 by Hiko_Davis

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Hi All,

I have been wondering, if we can have different "Alert Trigger Notification" property for different "Actions" for a single alert.

For e.g, lets say we have an alert "Frontend-Avg Response Time" whcih will be having two "actions" attached, say one is SMTP MAil action and other be SNMP action which is integrating to Netcool.
So what I want is, can we have alert trigger notification property value to "When Severity Increases" for SMTP and "When Severity Changes" for SNMP mail action ?

Please suggest.

Regards,
Vaibhav

Hiko_Davis

Nov 19, 2013 8:27 PM

Correct Answer

That would require two different alerts.

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Hiko_Davis

Nov 19, 2013 8:27 PM

That would require two different alerts.

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Vaibhav Vir Singh @ Hiko_Davis on Nov 19, 2013 9:06 PM

Hmm... Thats the problem we are facing with. Actually to clear of the alert from Netcool, we need "When Severity Changes", but for SMTP action, we get two alert mails for an incident i.e. one as a problem alert and the other as a resolution alert and flooding our mailboxes.

I thought if we could have this using some CLW commands. That's the reason I posted it over here. Also the number of Alerts configured are too many. So no point of duplicating them.

Anyways, thanks for your suggestions.

Regards,
Vaibhav

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Hiko_Davis

@ Vaibhav Vir Singh on Nov 20, 2013 8:05 PM

Use the Action Delay feature on each alert.

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kt_8484 Nov 19, 2013 8:42 PM

Yup, it would definitely require 2 alerts (As Hiko mentioned). We ran into similar questions as well, some time ago.

Thanks,

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4 Replies

Hiko_Davis Nov 19, 2013 8:27 PM
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Correct Answer
That would require two different alerts.
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- Vaibhav Vir Singh @ Hiko_Davis on Nov 19, 2013 9:06 PM
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  Correct Answer
  Hmm... Thats the problem we are facing with. Actually to clear of the alert from Netcool, we need "When Severity Changes", but for SMTP action, we get two alert mails for an incident i.e. one as a problem alert and the other as a resolution alert and flooding our mailboxes.
  
  I thought if we could have this using some CLW commands. That's the reason I posted it over here. Also the number of Alerts configured are too many. So no point of duplicating them.
  
  Anyways, thanks for your suggestions.
  
  Regards,
  Vaibhav
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  - Hiko_Davis @ Vaibhav Vir Singh on Nov 20, 2013 8:05 PM
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    Correct Answer
    Use the Action Delay feature on each alert.
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kt_8484 Nov 19, 2013 8:42 PM
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Correct Answer
Yup, it would definitely require 2 alerts (As Hiko mentioned). We ran into similar questions as well, some time ago.

Thanks,

KT
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Alert Trigger Notification Customization

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