As per my understanding, there are two ways to create workflows in IDM
1. Template method--This method uses existing process templates installed with CA IDM. we customize the process templates using user console as per the requirement .
2. Workitem method -- This method uses existing workflow process installed with CA IDM. we customize the workflow process templates using workpoint designer as per the requirement.
Please correct me if I am wrong.
Question 1. Where to find the process templates in the system and explain the steps to customize using user console or Can anyone help me with the details of creating workflow using template method in userconsole.