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CA Service Desk Instrumentation with Wily APM

  • 1.  CA Service Desk Instrumentation with Wily APM

    Posted Nov 25, 2013 12:13 AM

    Hi All,

    I have instrumented CA Service Desk with CA Wily APM.Whenever I am accessing Service desk only frontend is appearing in the investigator tree.How  can I instrument the object layer and backend as these are not appearing by default?

    CA Service Desk Version-12.7

    CA Wily APM Version- 9.1.0.2

    Thanks in Advance.

     

    Regards

    Manirul

     



  • 2.  RE: CA Service Desk Instrumentation with Wily APM

    Posted Nov 26, 2013 02:22 AM

    Hi,

    Could anyone please help me in this scenario?

     

    Thanks

     

    Manirul



  • 3.  RE: CA Service Desk Instrumentation with Wily APM

    Broadcom Employee
    Posted Dec 04, 2013 11:09 PM

    I just wrote an EPA plug-in for a POC to gather webstat metrics. Let me know if you're interested in using that data.



  • 4.  RE: CA Service Desk Instrumentation with Wily APM

    Posted Dec 06, 2013 04:31 AM

    Thanks Anupama,Hiko

    Hiko,Please provide the plug in .I want to use those data.

     

     

    Regards

    Manirul

     

     



  • 5.  RE: CA Service Desk Instrumentation with Wily APM

    Broadcom Employee
    Posted Dec 06, 2013 12:01 PM

    Send me a private message with your email address.



  • 6.  RE: CA Service Desk Instrumentation with Wily APM
    Best Answer

    Broadcom Employee
    Posted Dec 06, 2013 12:23 PM

    I sent you a private message with the FieldPack attached.

    Let me know if you have any questions.



  • 7.  RE: CA Service Desk Instrumentation with Wily APM

    Broadcom Employee
    Posted Dec 04, 2013 06:52 AM

    Hi Manirul,

    We can monitor only the front end. APM cannot monitor DomServer or SpellServer as they are not Java or .NET applications. 

     

    Best Regards

    Anu

     



  • 8.  Re: CA Service Desk Instrumentation with Wily APM

    Posted Jun 11, 2015 09:58 AM

    How about with an epagent?



  • 9.  Re: CA Service Desk Instrumentation with Wily APM

    Broadcom Employee
    Posted Jun 11, 2015 11:57 AM

    My FP utilizes EPA.



  • 10.  Re: CA Service Desk Instrumentation with Wily APM

    Posted Jun 11, 2015 12:22 PM

    Where can I get this EPAgent plugin?  I've been looking for it, but cannot find it.

     

    Thanks.



  • 11.  Re: CA Service Desk Instrumentation with Wily APM

    Broadcom Employee
    Posted Jun 11, 2015 12:41 PM

    Right here of course

     

    https://goo.gl/UQEq51



  • 12.  Re: CA Service Desk Instrumentation with Wily APM

    Posted Jun 11, 2015 12:44 PM

    Thanks!

     

    Todd Hall

    Solutions Architect

     

    c 937.672.8616

    e thall@anisolutions.com<mailto:thall@anisolutions.com>

     

          A&I Solutions, Inc.<http://www.linkedin.com/company/a&i-solutions-inc>

     

     



  • 13.  Re: CA Service Desk Instrumentation with Wily APM

    Posted Jun 11, 2015 01:07 PM

    Do you have any dashboard developed?

    are you able to share it?

    I will implement the SDM monitoring but first I must have to make a presentation with the advantages of it and if you have this info available I will use it.

    thanks in advance.



  • 14.  Re: CA Service Desk Instrumentation with Wily APM

    Broadcom Employee
    Posted Jun 11, 2015 01:10 PM

    No there is not. I developed this in conjunction with a customer remotely and I did not have a SD environment to do dashboards.

    Once deployed, the metrics are self-explanatory and you can quickly make one in a few minutes. Check the sample output log from webstats to see the contents of the data returned.