CA Service Management

Hello Everyone,

Here are the Service Desk Manager knowledge documents published in the last week:

https://comm.support.ca.com/?legacyid=TEC602390 How to avoid the password caching by the browser on login into Service Desk Manager.

https://comm.support.ca.com/?legacyid=TEC602389 When clicking on "Asset Viewer" inside the Configuration Item detail page the following error message is returned:"invalid url specified"

https://comm.support.ca.com/?legacyid=TEC602402 The counter of the node on the scoreboard is not correct for a query that uses a BREL attribute.

https://comm.support.ca.com/?legacyid=TEC602401 The "Evt Handling Fltr" and "Evt Handling Writer" daemons are not running.

https://comm.support.ca.com/?legacyid=TEC602400 How to remove the Urgency field from the CA Service Desk Manager (CA SDM) Employee Interface  

https://comm.support.ca.com/?legacyid=TEC602399 Error when running custom CA Business Intelligence (CABI) report that includes CA Service Desk Manager (SDM) SREL fields and the CABI BETWEEN date filter

https://comm.support.ca.com/?legacyid=TEC602410 How to list incidents where the logged in user is a member of The Stakeholders Notify List

https://comm.support.ca.com/?legacyid=TEC602409 After setting the monitor joins option using the pdm_options_mgr command, the new value does not persist after running the configure tool

Please add comments and queries on individual TEC documents to this thread: Comments and Queries

Thanks,
Naveen

naveen_desham:

Hello Everyone,

Here are the Service Desk Manager knowledge documents published in the last week:

https://comm.support.ca.com/?legacyid=TEC602390 How to avoid the password caching by the browser on login into Service Desk Manager.

https://comm.support.ca.com/?legacyid=TEC602389 When clicking on "Asset Viewer" inside the Configuration Item detail page the following error message is returned:"invalid url specified"

https://comm.support.ca.com/?legacyid=TEC602402 The counter of the node on the scoreboard is not correct for a query that uses a BREL attribute.

https://comm.support.ca.com/?legacyid=TEC602401 The "Evt Handling Fltr" and "Evt Handling Writer" daemons are not running.

https://comm.support.ca.com/?legacyid=TEC602400 How to remove the Urgency field from the CA Service Desk Manager (CA SDM) Employee Interface  

https://comm.support.ca.com/?legacyid=TEC602399 Error when running custom CA Business Intelligence (CABI) report that includes CA Service Desk Manager (SDM) SREL fields and the CABI BETWEEN date filter

https://comm.support.ca.com/?legacyid=TEC602410 How to list incidents where the logged in user is a member of The Stakeholders Notify List

https://comm.support.ca.com/?legacyid=TEC602409 After setting the monitor joins option using the pdm_options_mgr command, the new value does not persist after running the configure tool

Please add comments and queries on individual TEC documents to this thread: Comments and Queries

Thanks,
Naveen

Thanks for posting these Naveen!

Please, update this, the links are broken.

I need TEC602389

Thank you

Hi Rholf,

The TEC602389 has been replaced with KB000048694.

KB000048694: When clicking on "Asset Viewer" inside the Configuration Item detail page the following error message is returned:"invalid url specified"

Thank you,

Kaori