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  • 1.  "policy limit exceeded" error on create attachment web service

    Posted Dec 11, 2013 05:55 AM

    Hi,

    We are trying to add an attachment in the incident via web service call (createAttachement) but when we try to run the SOAP request,it gives an error "policy limit exceeded".

    I am not sure why it is not working ,can some one guide me how to resolve this issue.

    Thanks,

     



  • 2.  RE: "policy limit exceeded" error on create attachment web service

    Posted Dec 11, 2013 08:21 AM
    I assume you are using r12.5 or r12.6?
     
    These were based on the r11.2 web-service which uses DIME for attachments. A workaround solution to address the problem can be found on one of the external ServiceDesk forums. See URL below:
     
     
    Hope this helps somewhat ;-)
     
    Regards,
    Brian 


  • 3.  RE: "policy limit exceeded" error on create attachment web service

    Posted Dec 12, 2013 01:32 AM

    Thanks for your response.

    I am using r12.7,have gone through the article but couldnt understand,i am simply calling the web service via SOAP client not developing any middle layer code.

    And as we do not have source code for web service so can't make any changes in this case how can we resolve this error.

    Thanks,



  • 4.  RE: "policy limit exceeded" error on create attachment web service
    Best Answer

    Posted Dec 12, 2013 08:23 PM

    Hi Vish,

    You may use the sample code available to create attachments using NX_ROOT\samples\sdk\websvc\java\test3_attachments\create_attachment.java file. Take a backup and edit this file, make the required changes and then compile the code.

    Hope this helps.

    Thanks,
    Naveen



  • 5.  RE: "policy limit exceeded" error on create attachment web service

    Posted Dec 26, 2013 12:00 AM

    Hi Vish,

    Here is the tech document TEC572713 which contains steps for changing webservices MIME attachments,

    Thanks,
    Naveen