Hi Everyone,
A quick tip on the following error:
12/16 10:44:02.67 MY_SERVER boplgin 5884 ERROR bplaccess.c
6414 Can't find tenant U'E44300000CA6AD4D905D799A48E66666' used by session
2043449666 in Tenant_Monitor - tenant not added to tenant list for the session
This was encountered flooding the \log\stdlogs on a Service Desk Manager 12.7 site with a large number of tenants (100+).
The cause was identified as there being "Inactive Tenants" within the "Tenant Groups."
I haven't chased down the trigger which causes this to write out to the stdlog, but removing the Inactive Tenants from the Groups addressed the issue.
The "ERROR" is harmless, and in my view could be rated just as well at the "SIGNIFICANT" level. On most sites, there will probably be relatively few Inactive Tenants within Groups. (Not so at this site - different use cases for different sites!)
If anyone wishes to take this further - perhaps by logging an "Idea" along the lines of displaying In/Active Status for Tenants within the Tenant Group detail/list, please go ahead and link back to this post.
Incidentally, I believe that this error was always paired with the above (based off one logset review only):
12/16 10:44:02.64 MY_SERVER boplgin 5884 ERROR bplaccess.c
3163 AHD04013:Internal error in method (got_contact_domset):
AHD03049:Bad input parameter
Okay, so not the most general tip, but putting the information out there as someone will search on it one day. Post here if you do!
Thanks, Kyle_R.