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Getting messages out of Outlook

Question asked by Curt_A on Jan 2, 2014
Latest reply on Jan 2, 2014 by Tom_Kouhsari

Hello all,

Using PAM 4.1.

We have a requirement to attach an email sent to an email address to a ticket in our ticketing system (CA Service Desk Manager).

Now, we've been able to get all the parts of an email (ID, sender, subject, content, date) and are using those in varying ways, but we need the actual email message itself to use as an attachment to add to the ticket.

Does anyone have any thoughts or hints as to how I might go about getting some sort of file (.msg, .txt, etc) from a message in an inbox?

Thank you.

-Curt Achberger