CA Service Management

  • 1.  Automatic update of call_back_date with respect to opendate

    Posted Jan 08, 2014 06:27 AM

    Hi Team,

    Here is the scenario, We need to populate the call_back_date automatically when ticket is opened.

    Call_Back_date=13days+open_Date

    Regards,

    Sujan



  • 2.  RE: Automatic update of call_back_date with respect to opendate

     
    Posted Jan 14, 2014 11:36 AM
    nagasujan:

    Hi Team,

    Here is the scenario, We need to populate the call_back_date automatically when ticket is opened.

    Call_Back_date=13days+open_Date

    Regards,

    Sujan


    Hi All,

    Any ideas here for Sujan?

    Thanks!

    Chris



  • 3.  RE: Automatic update of call_back_date with respect to opendate

    Posted Feb 03, 2014 07:20 PM
      |   view attached

    1. Create an Action macro to set the Call Back Date to 13 days from now.

    I have attached an example you can pdm_userload (make sure that Spell Macro table row with id 40001 / persid "macro:40001" does not already exist).

    2. Create an Event that will execute the macro.

    3. Attach the Event to the ticket by some means (Auto Event, Service Type, etc.) when the ticket is created.

     

    Attachment(s)

    txt
    macro_action_callback.txt   701 B 1 version