January 15th, 2013
To: CA Clarity™ Agile Customers
From: The CA Technologies CA Clarity™ Agile Product Team
Subject: End of Service Announcement for CA Clarity Agile Spring 2012 and prior releases
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Clarity™ Agile, formerly CA Agile Vision, CA Clarity Requirements, CA Product Vision, CA Clarity Agile Team Edition and CA Clarity PPM Integration to CA Clarity Agile and Requirements Releases Spring 2012 and earlier beginning January 31st, 2015. This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Clarity Agile.
At this time, we encourage you to plan for the migration to CA Clarity Agile r13.3 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer:
For additional information on CA Clarity Agile please visit the CA Clarity Agile Product Page at CA Support Online https://support.ca.com/irj/portal/prddtlshome?prdhmpgform=p&productID=8388.
As CA Technologies would like to help make your upgrade to CA Clarity Agile Spring 2013 as straightforward and successful as possible, we are offering the following:
Documentation to help prepare you for your upgrade to CA Clarity Agile Spring 2013 can be viewed at CA Support Online https://support.ca.com/phpdocs/7/8388/8388_Clarity_Agile_SP1_Release_Notes.pdf.
CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Service Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.
If you have any questions regarding the support schedule, please contact CA Clarity CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.