Symantec Access Management

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  • 1.  Webagent Log errors

    Posted Jan 27, 2014 01:34 PM

    I am seeing this error in my webagent log alot.  But I am not seeing any issues in my smps.   Can you tell me what this error means and if it is just a low priority error, can I make a change to the configs to keep it from filling my logs.

    1677/1386153728][Tue Jan 21 2014 18:04:26][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [31677/1375663872][Tue Jan 21 2014 18:06:38][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [31677/1543501568][Tue Jan 21 2014 18:06:56][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [29087/1533011712][Tue Jan 21 2014 18:10:12][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [29087/1631733504][Tue Jan 21 2014 18:10:44][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [31677/1631733504][Tue Jan 21 2014 18:10:54][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.



  • 2.  RE: Webagent Log errors

    Posted Jan 29, 2014 10:05 AM
    karen.e.bowser:

    I am seeing this error in my webagent log alot.  But I am not seeing any issues in my smps.   Can you tell me what this error means and if it is just a low priority error, can I make a change to the configs to keep it from filling my logs.

    1677/1386153728][Tue Jan 21 2014 18:04:26][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [31677/1375663872][Tue Jan 21 2014 18:06:38][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [31677/1543501568][Tue Jan 21 2014 18:06:56][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [29087/1533011712][Tue Jan 21 2014 18:10:12][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [29087/1631733504][Tue Jan 21 2014 18:10:44][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.
    [31677/1631733504][Tue Jan 21 2014 18:10:54][CSmHttpPlugin.cpp:2084][WARNING][sm-HTTPAgent-00190] Unable to process SMSESSION cookie.

     

    i would say this is a low priority error.   one of the following could have occured.

    o.  you have multiple environments with each having unique encryption key.  your users access an app in Dev and attempt to SSO into an app in QA.  the QA WA can't decrypt the Dev SMSESSION since it was encrypted with a different encryption key.

    o.  expired SMSESSION cookie (idle timeout or max timeout met)

    if your web server access log is logging source IP, then you can attempt to find out who by leverage date/time stamp on both log.

    T.
     



  • 3.  Re: Webagent Log errors

    Posted Aug 28, 2015 08:10 PM

    Below are the possible reasons to get this error message in WebAgent.log file on Web agent side.

     

    1. If the Agent receives the request with an expired session cookie. Check if the browser is presenting expired session cookies.

    2. If the user refreshed the browser after the cookie has expired.

    3. If the machines in the environments are out of time sync ( Both date & time). Also check the timezone of the machines.

    4. If we are using any health check tools for checking the health of web servers, by accessing a particular heart beat url.