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Populate summary field based on description field

Question asked by mohansrinivas on Feb 5, 2014
Latest reply on Feb 14, 2014 by mohansrinivas

Hi All,

When ticket is created from employee portal we only use description field to enter details and by default 1st 60 characters of the Description filed is used by summary.we  need to populate the summary field with all the characters from description field . is it possible using macro, i have developed a spell code and implemented but no change took place.Here is the code,

cr::zpre_val_summary(...)

{

string method;

method="cr::zpre_val_summary";

if(active == 0)

{

if(summary == (description,0,60))

{

summary == description;

return summary;

}

}

}

 

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