Top 20 Accessed APM KB Articles and Documents for January 2014

Discussion created by Hallett_German Employee on Feb 9, 2014
Latest reply on Feb 13, 2014 by MaryGreening

APM Top 20 Accessed KB Articles and Documents for January 2014

1. CA Partner Support CA Wily Application Performance Management (GB000084)

KB Articles
1. APM CE (CEM) Defects FAQ
Description: Various questions and answers about APM CE (CEM) Defects.

2. Technical Advisory: Workstation Web Start Client Fails to Start with Java 7 Update 45 (Java 1.7.0_45), Java 6 Update 65 (Java 1.6.0_65), and Java 5 Update 55 (Java 1.5.0_55)
Description: CA Technologies has identified a potential issue with the CA APM/Introscope Workstation Web Start client with Java 7 Update 45 (Java 1.7.0_45), Java 6 Update 65 (Java 1.6.0_65) and Java 5 Update 55 (Java 1.5.0_55). This technical advisory describes the affected versions and platforms in more detail, and explains the workarounds or remediation actions that are recommended to prevent this issue from impacting your usage of CA APM.

3. How to configure APM Security to restrict users from viewing specific Dashboards or Management Modules https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC604021
Description: None

4. JavaScript warn message is seen in the MOM logs - A JavaScript calculator in the MOM cannot output metric data to an agent that exists in a Collector
Description: You see this WARN message in the logs:

A JavaScript calculator in the MOM cannot output metric data to an agent that exists in a Collector: (<METRIC_GOES_HERE>)

even though you changed the runOnMOM function to false:

function runOnMOM()
return false;

5. RTTM metrics are reporting on Webview but not the APM Workstation
Description: RTTM metrics are reporting on Webview but not the APM Workstation 

6. What is the difference between the files Agent.jar, AgentNoRedef.jar, AgentNoRetrans.jar, AgentNoRedefNoRetrans.jar?
Description: None

7. What issues have been addressed in APM in
Description: What issues have been addressed in APM in

8. What user permissions are needed to run a transaction trace?
Description: We have a user that needs to run transaction trace. We need to give some additional permission to allow the user to run the trace, but don't know and haven't been able to find out what permissions a user must have.

9. APM Cluster Performance Health Check
Description: The Perflog can reveal much about the health of the Collectors in a cluster. This article discusses the most easily diagnosed issues. For a complete analysis, CA Services should be engaged for a comprehensive health check.

10. Does APM 9.1 have support for WebLogic 12 and JBoss 7 using JRE 1.7?
Description: WebLogic 12 and JBoss 7 are supported on JRE 1.7 by APM 9.1+

11. Dot Net agent - webservices application won't start - Common Language Runtime detected an invalid program
Description: After SPM is enabled for a DotNet Webservices application, the application doesn't start and logs an error, indicating the CLR detected an invalid program.

Also, in the Windows Application event log, you may see an error event, with the source WcfServiceHost, and the following description:

Service cannot be started. System.InvalidProgramException: Common Language Runtime detected an invalid program.
at System.ServiceModel.Dispatcher.DispatchRuntime..ctor(EndpointDispatcher endpointDispatcher)
at System.ServiceModel.Dispatcher.EndpointDispatcher..ctor(EndpointAddress address, String contractName, String contractNamespace)

12. Google Chrome browser support for APM Webview and Java workstation Webstart.
Description: Google Chrome browser support for APM webview and java workstation webstart.

13. How to Collect Thread Dumps for a Standalone Windows APM Workstation
Description: In the course of troubleshooting an issue, CA Technologies Support may ask the case owner to collect thread dumps for a locally installed, standalone Windows APM Workstation. This can be done through the following steps:

14. How to Configure CA APM to use LDAP Authentication (Introscope and APM CE)
Description:  CA APM gives you choices for securing and authorizing access to some or all of the features and domains of the Enterprise Manager and Workstation. Using LDAP, you can authenticate user and group access with CA APM while maintaining user and group authorization in local configuration files.

There are 3 ways to secure CA APM

Local - Users and groups are both authenticated and given authorization via local configuration files maintained on the Enterprise Manager server.

LDAP - Users and groups are authenticated by LDAP directories but authorized by local configuration files maintained on the Enterprise Manager server or CA EEM.

EEM - Users and groups are both authenticated and authorized by a CA EEM (CA Embedded Entitlements Manager) server for CA APM activities.

This article discusses how you can integrate CA APM with your own LDAP directory for authentication to the APM Workstation and Enterprise Manager.

15. How to Instrument WebSphere 6.1 with IBM JDK 1.5 and why this should not be done.
Description: None

16. How to purge or reduce the size of a Postgresql APM database and optimize CEM data retention
Description: This document provides some guidelines on how to purge and/or reduce the size of an APM database maintained in Postgresql and includes suggestions for optimizing CEM data retention settings.

17. How To start APM Webview 9.1.x and 9.5.x in Linux
Description: This article will discuss how to start the APM Webview process in APM 9.1.x and APM 9.5 in Linux.

18. SERVICE PACK::9.1.4
Description: What is fixed in Service Pack 9.1.4

19. SERVICE PACK::9.1.6
Description: What is fixed in 9.1.6

20. What do the Component Timing values mean in the CEM Export Tool?
Description: The Component Timing Values are unclear. What does this mean?