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SDM_Login_1 fails

Question asked by davidse.1 on Feb 26, 2014
Latest reply on Apr 24, 2015 by Poyato


Was wondering if anyone in community may have had this issue before and info on how to resolve etc.maybe something small i am missing and can resolve before escalate to support

After successfully laucnhing the OTB order pc process from a change category in ca sdm R12.7 the process runs to point 31 then fails with sdm_login issue and in pam i see below error:

SOAP invocation failed: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed


suspected was a webservice login issue and maybe service desk user and password was not correct but seems setup correctly.attached is screen shots of error and sdm + pam config if helps

Any idea's would be greatly appreciated.