CRomero81

HTML Portlet Pages not working from Menu (v13.3)

Discussion created by CRomero81 on Mar 4, 2014
Latest reply on Mar 4, 2014 by CRomero81

Hi, I'm having troubles making my Clarity to work after an upgrade to 13.3 from 12.1

Among others, I'm having a trouble with the HTML portlet pages. It seems they are not working properly. I'm posting it here before I post a case to CA just in case someone had the same issue.

When I get to a portlet page holding an HTML portlet (a portlet page without tabs with an HTML portlet in its content), it doesn't loads the page succesfully. It goes to a completely blank page where Clarity tries to form the page without success and after several error messages in the logs and what it looks like several internal attempts, it ends in the Overview page.

If the HTML portlet goes in a tab in Overview for example, it works right, but that's of no use for me.

I have an sql trace active for one user, and the query gets the HTML code, is something after that what it's not working.

I get this error in the app-system.log:

2014/03/04 08:52:51.084 | SEVERE: Servlet.service() for servlet [UIServlet] in context with path [/niku] threw exception [java.lang.Exception: java.lang.StringIndexOutOfBoundsException: String index out of range: -1] with root cause
2014/03/04 08:52:51.116 | java.lang.Exception: java.lang.StringIndexOutOfBoundsException: String index out of range: -1
2014/03/04 08:52:51.116 |  at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:603)
2014/03/04 08:52:51.131 |  at com.ca.clarity.uif.UIServlet.service(UIServlet.java:69)
2014/03/04 08:52:51.147 |  at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
2014/03/04 08:52:51.147 |  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
2014/03/04 08:52:51.163 |  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
2014/03/04 08:52:51.178 |  at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:142)
2014/03/04 08:52:51.178 |  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
2014/03/04 08:52:51.194 |  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
2014/03/04 08:52:51.210 |  at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:68)
2014/03/04 08:52:51.225 |  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
2014/03/04 08:52:51.241 |  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
2014/03/04 08:52:51.256 |  at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)
2014/03/04 08:52:51.256 |  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
2014/03/04 08:52:51.272 |  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
2014/03/04 08:52:51.272 |  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
2014/03/04 08:52:51.288 |  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
2014/03/04 08:52:51.288 |  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
2014/03/04 08:52:51.288 |  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
2014/03/04 08:52:51.303 |  at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:70)
2014/03/04 08:52:51.303 |  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
2014/03/04 08:52:51.319 |  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
2014/03/04 08:52:51.319 |  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
2014/03/04 08:52:51.319 |  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
2014/03/04 08:52:51.335 |  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
2014/03/04 08:52:51.335 |  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
2014/03/04 08:52:51.350 |  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
2014/03/04 08:52:51.350 |  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
2014/03/04 08:52:51.350 |  at java.lang.Thread.run(Thread.java:724)
 

Can someone help me with this?

Thank you very much

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