Symantec Access Management

Hi

I see this unusual error in Agent log  ...we r on IIS7 64 bit.Any idea what is it related too as i see the url is resolving when i ping/telnet .... but when webagent is enabled it says unable to resolve url Exiting with HTTP 500 server error '10-0002...!!!!

Thanks,

Sunny

sunny-sso:

unable to resolve url Exiting with HTTP 500 server error '10-0002...!!!!

Hi Sunny,

without further information this will be difficult to resolve.  A first step is mentioned in the following tech doc:

https://comm.support.ca.com/?legacyid=TEC478222

10-0002

Reason:

Unable to read the 'URL' HTTP variable.

Action:

Check that the web browser and web server are HTTP 1.0-compliant.

Can you give us a bit more details about your configuration? Is this application pool in classic or integrated mode? Do you use any customization? Did this ever work on this server? Which version of Siteminder is this and are you using the IIS specific web agent (if applicable for your version)? Can you verify that Siteminder the first filter in your list of ISAPI filters?

Kind Regards,

Martin Fink

issue was  resolved after we add the missing isapi filter in handler mapping. section.

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