I have come across a weird issue that I can't resolve.
I have recently reset the password and reactivated an account for dormant user. They cannot log in at all on their machine, yet I can log in as them from my laptop. They also cannot log in on other machines. I have asked them to clear their browser cache, re-boot; and I have xogged their user record out and back in; obviously I have confirmed they are using the correct username and password. I've also confirmed that there aren't any "last updated by -99" type issues for this resource and we have no unexpected system locks in PRLOCK.
This is on Clarity 12.1.3 on SQL Server, with IE 8.
I'm figuring it's browser or O/S related rather than Clarity but I don't know where else to look - anyone experienced this before?